German-speaking Tech Support Specialist (Onsite)

Accenture UK & Ireland; Dublin; On-site; EUR 32,000 - 45,000; Full time

Job summary

Accenture UK & Ireland is seeking a Customer Support professional for an onsite role in Sandyford, Dublin. The candidate will support advertising-related issues, communicate resolutions to the sales team, and work across product support teams to deliver a high-quality customer experience.

The role requires fluency in German and English, full-time availability, and aRotational shift pattern within 24/7 coverage (8am–10pm). Sponsorship is not offered for this position.

Qualifications

• Fluent in German and English.
• Full-time work permit required; sponsorship not available.

Responsibilities

• Develop deep knowledge of a complex product group.
• Investigate and prioritize advertising issues, escalating when needed.
• Own tasks end-to-end until assigned to a specialist.
• Distinguish product confusion from bugs and advise the sales team.
• Communicate issue resolution and workarounds clearly to the sales team.
• Collaborate with product support specialists to find solutions.
• Support a high-end customer experience for advertising bugs.
• Mentor team members and own product support areas.

Skills

German

English

Chat support

KPI driven

Problem solving

Communication

Job description

Accenture UK & Ireland is seeking a Customer Support professional for an onsite role in Sandyford, Dublin. The candidate will support advertising-related issues, communicate resolutions to the sales team, and work across product support teams to deliver a high-quality customer experience.

The role requires fluency in German and English, full-time availability, and aRotational shift pattern within 24/7 coverage (8am–10pm). Sponsorship is not offered for this position.