Hebrew-Speaking Tech Support Specialist

Accenture UK & Ireland; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Accenture is seeking a Customer Support professional fluent in English and Hebrew for an onsite role in Sandyford, Dublin. The position requires staying up-to-date with client guidelines and policies, reviewing data, and advocating for users to ensure high-quality outcomes.

Role involves cross-functional collaboration, continuous training, and contributing to process improvements while delivering a premium customer experience. Sponsorship is not available for this position.

Qualifications

• Excellent verbal and written communication skills.
• Ability to analyze data and troubleshoot issues clearly.
• Experience in customer service or call center is desirable.
• Proficiency in English; Hebrew is required for the role.

Responsibilities

• Review business data according to client guidelines using established tools.
• Developing deep knowledge within a complex product group.
• Stay informed and updated on evolving client policies and guidelines.
• Advocate for the user community, ensuring their needs are addressed.
• Investigate and prioritize advertising issues, escalating to a specialist for further troubleshooting.
• Contribute to initiatives aimed at improving process efficiency and work quality.
• Participate in continuous training programs and discussions for development.
• Communicate resolution, workarounds, or product information to the sales team.
• Facilitate a high-end customer experience related to support.
• Mentor team members and own product support areas.

Skills

Customer service

Communication skills

English proficiency

Hebrew language

Teamwork

Analytical thinking

Problem solving

Computer skills

Education

Bachelor’s Degree

Job description

Accenture is seeking a Customer Support professional fluent in English and Hebrew for an onsite role in Sandyford, Dublin. The position requires staying up-to-date with client guidelines and policies, reviewing data, and advocating for users to ensure high-quality outcomes.

Role involves cross-functional collaboration, continuous training, and contributing to process improvements while delivering a premium customer experience. Sponsorship is not available for this position.