German-Speaking Technical Support Specialist

Accenture; Dublin; On-site; EUR 42,000 - 54,000; Full time

Job summary

Accenture is hiring for a Technical Customer Support role in Ireland, onsite at Sandyford. The position requires fluent German and English, 40 hours per week, with 24/7 coverage on a rotational basis (8am–10pm, Mon–Sun). Sponsorship is not available; a valid full-time work permit is mandatory.

You will develop product knowledge, troubleshoot issues, and ensure a high-quality customer experience. The role emphasizes strong communication, analytical thinking, and collaboration with sales and

Qualifications

• Fluent in German and English (C1 in both).
• Excellent oral and written communication skills required.
• Experience with chat support is desirable.
• Proven experience in KPI/target-driven environments.
• Ability to analyze and resolve issues and distill into clear communications.
• Aptitude to support sophisticated products.
• Fast learner, adaptable to new products and systems.
• Strong critical thinking and problem-solving skills.
• Collaborative team player; proficient with computers and digital tools.

Responsibilities

• Develop deep knowledge within a complex product group.
• Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting.
• Own tasks end-to-end until they are assigned to a specialist.
• Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome.
• Communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team.
• Partner with product support group specialists to determine solutions to advertising bugs and product confusion.
• Facilitate a high-end customer experience related to support for advertising bugs.
• Mentor team members and own product support areas.

Skills

German language

English language

Excellent communication

Chat support

KPI-driven environment

Issue troubleshooting

Problem solving

Team collaboration

Digital tools

Job description

Accenture is hiring for a Technical Customer Support role in Ireland, onsite at Sandyford. The position requires fluent German and English, 40 hours per week, with 24/7 coverage on a rotational basis (8am–10pm, Mon–Sun). Sponsorship is not available; a valid full-time work permit is mandatory.

You will develop product knowledge, troubleshoot issues, and ensure a high-quality customer experience. The role emphasizes strong communication, analytical thinking, and collaboration with sales and