Fraud Support Advisor – Remote/Hybrid (6‑Month Contract)

Cpl Group; Leinster; Remote; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Great starting rates & hours

APA/ QFA support

Dedicated EAP program

Remote, hybrid & on-site opportunities

Flexible hours available

Job summary

Cpl Group is seeking a Customer Service Advisor for the Bank of Ireland Fraud Call Center. This remote role requires occasional in-office attendance and starts with a 6-month contract, with a €30,000 annual salary.

You will handle fraud-related queries, provide clear solutions, and work in a 24/7 operation supporting customers. Training lasts four weeks, then shifts may include early mornings, evenings, and weekends.

Qualifications

• Role requires strong customer focus and team collaboration.
• Experience in handling queries and providing clear solutions.
• Ability to meet targets and work in a dynamic, shift-based environment.
• Experience in phone-based customer service is desirable.

Responsibilities

• Provide best-in-class customer service and clear solutions to queries.
• Maintain professional standards expected of a leading contact centre.
• Work towards individual performance objectives.
• Support team colleagues and contribute to a collaborative environment.
• Comply with regulatory requirements and procedures.
• Pursue personal development and maintain competency growth.

Skills

Team player

Customer service experience

Interpersonal skills

Target orientation

Problem solving

Adaptability

Tools

Microsoft products

Job description

Cpl Group is seeking a Customer Service Advisor for the Bank of Ireland Fraud Call Center. This remote role requires occasional in-office attendance and starts with a 6-month contract, with a €30,000 annual salary.

You will handle fraud-related queries, provide clear solutions, and work in a 24/7 operation supporting customers. Training lasts four weeks, then shifts may include early mornings, evenings, and weekends.