Remote Irish Customer Support Specialist

Fexco; Killorglin; Hybrid; EUR 27,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Permanent contract

Health subsidy

Pension

Training program

Career development

Paid Leave

Wellbeing program

Employee assistance

Referral scheme

Discounts

Job summary

Fexco Managed Services in Ireland is hiring Customer Service Advisors to join our outsourcing division on a full-time, permanent basis with remote working flexibility for candidates residing in Ireland. You will receive excellent training and on-the-job support in all areas of phone, email and some admin duties with the opportunity to progress and develop your career within Fexco.

If you are customer focused, team oriented, enthusiastic and motivated, we would love to meet you and discuss how

Qualifications

• Customer-focused attitude and data entry accuracy.
• Team oriented and motivated to work in a target-driven environment.
• Strong computer skills and familiarity with CRM systems.

Responsibilities

• Provide relevant advice to customers via phone, email and webchat.
• Keep knowledge up to date via knowledge base.
• Manage customer data entry accurately and efficiently.
• Demonstrate a strong customer focus at all times.
• Investigate and resolve queries on first contact where possible.
• Adhere to GDPR and confidentiality laws.

Skills

Customer service

Data entry

Teamwork

Tech savvy

Tools

CRM software

Job description

Fexco Managed Services in Ireland is hiring Customer Service Advisors to join our outsourcing division on a full-time, permanent basis with remote working flexibility for candidates residing in Ireland. You will receive excellent training and on-the-job support in all areas of phone, email and some admin duties with the opportunity to progress and develop your career within Fexco.

If you are customer focused, team oriented, enthusiastic and motivated, we would love to meet you and discuss how