Customer Care Specialist - Hybrid (Dublin)

Fidelity International; Dublin; Híbrido; EUR 29.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension contributions

Private Medical Insurance

Cycle to Work & TaxSaver

Gym discounts

Enhanced parental & family leave

24/7 Employee Assistance Programme

Dynamic working options

Descripción de la vacante

Fidelity International in Dublin city centre is hiring a Customer Service Representative in a permanent role with January 2027 start dates. The position offers a salary of €32,100 plus bonus and a comprehensive training program designed to build expertise with ongoing support and a clear purpose.

You will handle customer queries across channels (phone first, email/letters second), explain financial products clearly, take ownership of each interaction, and log any risks or fraud concerns while

Formación

• Experience in a customer service role, ideally in a corporate environment.
• Excellent phone manner and verbal communication skills.
• An appetite to grow your expertise through continued learning.
• Strong listening skills and a customer-first attitude.
• Comfortable using digital tools and eager to learn new systems.
• A team-oriented approach and a genuine interest in helping others.

Responsabilidades

• Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).
• Explaining financial products clearly and guiding customers to helpful tools and information.
• Taking ownership of each interaction, ensuring full resolution.
• Logging and escalating any potential risks, fraud cases, or vulnerable situations.
• Handling complaints constructively, aiming for early resolution.

Conocimientos

Experience in customer service

Excellent phone manner

Growth mindset

Strong listening skills

Digital tools proficient

Team oriented

Descripción del empleo

Fidelity International in Dublin city centre is hiring a Customer Service Representative in a permanent role with January 2027 start dates. The position offers a salary of €32,100 plus bonus and a comprehensive training program designed to build expertise with ongoing support and a clear purpose.

You will handle customer queries across channels (phone first, email/letters second), explain financial products clearly, take ownership of each interaction, and log any risks or fraud concerns while