Lisbon Operations & Fraud Customer Expert

FH Collective Academy; Dublin; On-site; EUR 21,944 - 22,459; Full time

Benefits offered by this job

Private health and dental insurance

22 paid vacation days per year

Flight reimbursement for relocators

Access to healthy snacks in the office

Job summary

A leading UK-based digital bank is hiring an Operations Customer Expert in Dublin to manage high-stakes operations such as fraud, disputes, and complaints. The role requires at least one year of banking experience, C1/C2 English proficiency, and EU citizenship or a valid work permit. The position offers competitive compensation, including optional accommodation, private health insurance from day one, and 22 paid vacation days annually. A 12-day paid training period starting March 16 is also included.

Qualifications

• At least 1 year of experience in Banking, Financial Services, or Insurance.
• C1/C2 level proficiency in English.
• EU Citizenship or valid Portuguese residence/work permit.

Responsibilities

• Manage operations related to fraud, disputes, and complaints.
• Work in a high-growth fintech environment.

Skills

Experience in Banking, Financial Services, or Insurance

C1/C2 level English proficiency

Job description

A leading UK-based digital bank is hiring an Operations Customer Expert in Dublin to manage high-stakes operations such as fraud, disputes, and complaints. The role requires at least one year of banking experience, C1/C2 English proficiency, and EU citizenship or a valid work permit. The position offers competitive compensation, including optional accommodation, private health insurance from day one, and 22 paid vacation days annually. A 12-day paid training period starting March 16 is also included.