Returns Agent: Fast-Paced Dublin Airport Customer Service

Europcar Group; Dublin; In loco; EUR 25.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Sign-on bonus

Holidays

Uncapped commission

Medical refund

Sick pay

Pension

Maternity/Paternity

Hubex discounts

Life Assurance

Employee assistance

Flu vaccination

Bike to Work

Descrizione del lavoro

Europcar Mobility Group at Dublin Airport is seeking a Returns Agent to deliver world-class customer service as vehicles are received and returned. You will work in our busy car parks, upholding high service standards. This full-time, on-site role operates on a roster with early starts and five days out of seven between 5am and 1am.

A full, clean B licence held for at least two years is essential. Joining Europcar means access to ongoing training, competitive pay, annual leave and benefits

Competenze

• Full clean B driving licence held for a minimum of 2 years.
• Excellent communication and face to face interpersonal skills.
• Ability to work as part of a team in a fast-paced environment.
• Flexibility in working hours, including evenings and weekends.
• Car rental/sales experience is desirable but not essential (training will be provided).
• Passion for service and a level headed approach to daily challenges.

Mansioni

• Work closely with all staff to ensure customers receive and return their vehicle in a timely manner.
• Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
• Ensure all administration is completed accurately according to operating procedures.
• Process all workshop vehicles according to operating procedures.
• Ensuring cars that are due service or repair are sent aside for maintenance.
• Communicate regularly with our fleet supervisors to ensure cars are up to companies standard.
• Communicate regularly with our damages department with any queries related to new damage found.
• Adhere to all company policies, procedures, and safety guidelines.
• Responsible for own health and safety and that of other work colleagues.
• Ad hoc duties in line with business needs.

Conoscenze

B driving licence

Communication

Teamwork

Flexibility

Car rental experience

Service orientation

Descrizione del lavoro

Europcar Mobility Group at Dublin Airport is seeking a Returns Agent to deliver world-class customer service as vehicles are received and returned. You will work in our busy car parks, upholding high service standards. This full-time, on-site role operates on a roster with early starts and five days out of seven between 5am and 1am.

A full, clean B licence held for at least two years is essential. Joining Europcar means access to ongoing training, competitive pay, annual leave and benefits