Five-Star Front Desk Host | Guest Experience Specialist

Hollybank Trustees Ltd; Kilkenny; On-site; EUR 24,000 - 32,000; Part time

Benefits offered by this job

Complimentary meals on duty

Complimentary parking on site

Discounted Employee Accommodation Rate

Discounted Friends and Family Rate

Spa discounts

Job summary

Lyrath Estate Hotel is seeking a Front Office Receptionist to join our Front Office team on site in Kilkenny. The role involves welcoming guests, handling check-ins/outs, and delivering a five-star service across all front-of-house interactions.

The ideal candidate will be flexible to work mornings, evenings, weekends and holidays, with a focus on guest satisfaction, upselling opportunities and seamless coordination with other departments.

Qualifications

• Strong command of the English Language.
• Basic computer skills are essential; Hotsoft knowledge desirable.
• Experience in hospitality would be beneficial but is not required.
• Welcoming, friendly personality and good interpersonal skills.
• Ability to prioritise and organise work and manage flexible hours.

Responsibilities

• Handle guest check-in and check-out in a friendly, efficient manner.
• Provide guest services such as wake-up calls and information about local amenities.
• Answer bookings inquiries promptly and upsell where appropriate.
• Resolve guest complaints promptly and professionally.
• Maintain knowledge of all bedrooms, locations, facilities and local transport.

Skills

English language

Computer basics

Hospitality experience

Customer service

Organisation

Flexibility

Tools

Hotsoft

Job description

Lyrath Estate Hotel is seeking a Front Office Receptionist to join our Front Office team on site in Kilkenny. The role involves welcoming guests, handling check-ins/outs, and delivering a five-star service across all front-of-house interactions.

The ideal candidate will be flexible to work mornings, evenings, weekends and holidays, with a focus on guest satisfaction, upselling opportunities and seamless coordination with other departments.