Guest Experience Coordinator — Front Office

Hollybank Trustees Ltd; Naas; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Professional Growth & Development

Complimentary Leisure Centre

Exclusive Employee Rates

Insurance Discounts

Free On-Site Parking

Meals Provided on Duty

Employee Referral Programme

Team Social Events

Flexible Scheduling

Positive Team Culture

Job summary

Killashee Hotel in Naas, Co. Kildare, Ireland, is seeking an experienced Front Office Receptionist to join a busy 4-star property. You will welcome guests, check them in/out, manage reservations, and liaise with other departments to ensure memorable stays.

The role requires excellent communication, a friendly approach, and the ability to multitask in a fast-paced environment. Shift work, including weekends and public holidays, is expected.

Qualifications

• Experience in hospitality front desk or reception is preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm and organized in busy periods.

Responsibilities

• Greet guests warmly and professionally.
• Complete check-in/check-out efficiently and accurately.
• Handle reservations, room allocations, and guest accounts.
• Respond to guest inquiries and requests promptly.
• Answer calls and emails, provide information on facilities and local attractions.
• Coordinate with housekeeping and F&B to meet guest needs.
• Maintain accurate records and adhere to Front Office procedures.

Skills

Guest service

Communication

Teamwork

Calm under pressure

Tech-savvy

Tools

Opera Cloud

Job description

Killashee Hotel in Naas, Co. Kildare, Ireland, is seeking an experienced Front Office Receptionist to join a busy 4-star property. You will welcome guests, check them in/out, manage reservations, and liaise with other departments to ensure memorable stays.

The role requires excellent communication, a friendly approach, and the ability to multitask in a fast-paced environment. Shift work, including weekends and public holidays, is expected.