Receptionist

TIPBERRY LIMITED; Lough; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Competitive Pay

Employee Assistance Program

International Hotel discounts

Staff Meal

Uniform

Training & Continuous Professional Dev

Complimentary Health Club Access

Job summary

Mount Juliet Estate is seeking an experienced Full-Time Receptionist to join the front office team. You will welcome guests, manage check-ins/outs, and handle reservations by phone or email while providing information and resolving queries to ensure a superb guest experience.

The role requires a minimum of 6 months in a receptionist position, strong English, and good administrative skills. Opera experience is beneficial. Join a 5* luxury estate offering excellent benefits and career growth.

Qualifications

• Excellent interpersonal skills and a pleasant telephone manner.
• Good administrative skills and ability to use email and booking systems.
• Strong teamwork skills and a friendly, welcoming approach.
• Fluent English and eligible to work in Ireland.

Responsibilities

• Welcome guests on arrival and assist with check-in/check-out and billing procedures.
• Answer reservations by telephone or email and provide information to guests.
• Maintain clean and tidy reception area and manage general office duties.
• Report maintenance, cleanliness issues and guest complaints to management.

Skills

Interpersonal skills

Administrative skills

Teamwork

English proficiency

Tools

Opera

Job description

HUNTER'S YARD, Mount Juliet, Thomastown, Co. Kilkenny, R95 T2PK

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Mount Juliet Estate, a Marriott Autograph Collection, is a 5* Resort, set in 500 acres of rich and historic Irish countryside. Whether it is the elegant grandeur of a magnificent Georgian Manor House or the chic sophistication of Hunter's Yard, our two residences draw on centuries of local Irish heritage to weave a rich tapestry of vibrant stories. We are proudly certified as a Failte Ireland Outstanding Employer, and we warmly welcome you to add your own experience to Mount Juliet Estate's ever evolving story. We have a fantastic vacancy for a Full-Time Receptionist to join the team. Reporting to the Front of House Manager the role of the front office associate is to welcome guests as they arrive at the hotel. Responsible for checking guests in and out, issuing keys, taking reservations by telephone or email, preparing bills and dealing with payments. To provide guests with information, answer their queries and deal with complaints.

Key Duties and Responsibilities

• To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
• To build a good rapport with all guests and resolve any issues quickly and report any complaints to management, to maintain high quality customer service.
• To deal with guest requests to ensure a comfortable and pleasant stay.
• To be responsible for accurate and efficient with guest billing and billing procedures.
• To assist in keeping the hotel reception area clean and tidy at all times.
• To undertake general office duties, including correspondence, emails and filing.
• To ensure that all reservations and cancellations are processed efficiently.
• To report any maintenance, breakage or cleanliness problems to the relevant manager.

Required

• Minimum 6 months in a receptionist role.
• Experience in Opera beneficial but not essential.
• Excellent interpersonal skills, including a pleasant telephone manner.
• Good administrative skills and the ability to use email and booking systems.
• Good team working skills.
• A friendly and welcoming approach.
• High standards of dress and presentation.
• Fluent level of English and eligible to work in Ireland.

Benefits Include

• Competitive Pay
• Employee Assistance Program
• International Hotel discounts
• Staff Meal
• Uniform
• Training & Continuous Professional Development
• Complimentary Health Club Access

Why join our team?

Be part of an award-winning, certified Best in Hospitality, globally recognized luxury hotel.

Collaborate with a passionate and dynamic team dedicated to excellence.

Enjoy competitive compensation, benefits, and opportunities for professional growth.

Shape the future of an iconic brand while creating unforgettable guest experiences.

This is an excellent opportunity for an experienced individual to progress their career within a 5* Luxury Estate with a supportive and ambitious employer. We look forward to hearing from you!

Mount Juliet Estate is an Equal Opportunity employer.

Career Level

• Experienced [Non-Managerial]

• Sector: