Hotel Receptionist

Hollybank Trustees Ltd; Kilkenny; On-site; EUR 24,000 - 32,000; Part time

Benefits offered by this job

Complimentary meals on duty

Complimentary parking on site

Discounted Employee Accommodation Rate

Discounted Friends and Family Rate

Spa discounts

Job summary

Lyrath Estate Hotel is seeking a Front Office Receptionist to join our Front Office team on site in Kilkenny. The role involves welcoming guests, handling check-ins/outs, and delivering a five-star service across all front-of-house interactions.

The ideal candidate will be flexible to work mornings, evenings, weekends and holidays, with a focus on guest satisfaction, upselling opportunities and seamless coordination with other departments.

Qualifications

• Strong command of the English Language.
• Basic computer skills are essential; Hotsoft knowledge desirable.
• Experience in hospitality would be beneficial but is not required.
• Welcoming, friendly personality and good interpersonal skills.
• Ability to prioritise and organise work and manage flexible hours.

Responsibilities

• Handle guest check-in and check-out in a friendly, efficient manner.
• Provide guest services such as wake-up calls and information about local amenities.
• Answer bookings inquiries promptly and upsell where appropriate.
• Resolve guest complaints promptly and professionally.
• Maintain knowledge of all bedrooms, locations, facilities and local transport.

Skills

English language

Computer basics

Hospitality experience

Customer service

Organisation

Flexibility

Tools

Hotsoft

Job description

Location: On site / Kilkenny, Ireland
job type: Casual / Full or part-time
Sector and subsector: Hospitality | Front of House
Salary: Negotiable salary

Description

An excellent opportunity has arisen to join the Front Office team at the exclusive 5 star Lyrath Estate Hotel as a Front Office Receptionist.

The Front Office Receptionist is the first point of contact to our guests, representing the Front of House Department in a friendly, energetic and professional manner and consistently delivering a Five-Star level of service.

The successful candidate will play a key role in delivering a memorable experience, working with all departments throughout the Hotel to deliver and exceed our guest expectations.The candidate must be fully flexible to work a range of shifts including mornings, evenings, weekends and public holidays.

The role:

• To be familiar with the days business, including arrivals, departures and special requests.
• To offer guest services such as wake up call, newspaper etc.
• To check guests in and out in a friendly and efficient manner
• To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
• Maximise sales through up-selling, using incentives and promotions
• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
• Ensure prompt resolution of customer complaints
• Ensure all enquiries and requests are dealt with efficiently and promptly.
• Have a full knowledge of all bedrooms, their location and what they consist of.
• Allocation of arrivals for next day's business.
• Knowledge of local amenities and local transport.

The ideal candidate will possess:

• Strong command of the English Language
• Basic computer skills are essential whist a working knowledge of Hotsoft is desirable.
• Experience in hospitality would be beneficial but not essential.
• Welcoming friendly personality and manner
• Ability to prioritise and organise work
• Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts.
• Ability to work in a fast-paced busy environment.

What we offer you in return:

• Complimentary meals while on duty
• Complimentary car parking on site
• Discounted Employee Accommodation Rate
• Discounted Friends and Family Rate
• Discount on food if dining in the hotel
• Discount on all Spa treatments
• Employee Referral Programme
• Christmas Savings Scheme

If this sounds like your ideal next role, we look forward to hearing from you.