Full-Time Receptionist

Hollybank Trustees Ltd; Thomastown; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Employee Assistance Program

International Hotel discounts

Staff Meal

Uniform

Training & Continuous Professional Dev

Job summary

Mount Juliet Estate, a 5* luxury resort and Marriott Autograph Collection property, seeks a Full-Time Receptionist to welcome guests, check them in/out, handle reservations and payments, and provide information to ensure an exceptional stay. Reporting to the Front of House Manager, you will deliver outstanding service in a historic estate setting.

Ideal candidates have at least 6 months in a receptionist role, strong English, and a polished appearance.

Qualifications

• Minimum 6 months in a receptionist role.
• Experience with Opera PMS is beneficial but not essential.
• Excellent interpersonal skills and pleasant telephone manner.
• Good administrative skills and proficiency with email and booking systems.
• Strong team-work and a friendly, welcoming approach.
• High standards of dress and presentation.
• Fluent English and eligible to work in Ireland.

Responsibilities

• Welcome guests on arrival and check guests in and out.
• Manage reservations via telephone or email and process payments.
• Provide information and respond to queries; handle complaints.
• Maintain the reception area and assist with general office duties.
• Ensure accurate billing and assist with room bookings and cancellations.
• Report maintenance or cleanliness issues to management.

Skills

Receptionist experience

Interpersonal skills

Phone etiquette

Administrative skills

Email & bookings systems

Teamwork

Dress & presentation

English proficiency

Work eligibility Ireland

Opera PMS

Tools

Opera

Job description

Location: On site / Thomastown, Co. Kilkenny, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Front of House
Salary: Competitive salary

Mount Juliet Estate, a Marriott Autograph Collection, is a 5* Resort, set in 500 acres of rich and historic Irish countryside.Whether it is the elegant grandeur of a magnificent Georgian Manor House or the chic sophistication of Hunter's Yard, our two residences draw on centuries of local Irish heritage to weave a rich tapestry of vibrant stories. We are proudly certified as a Failte Ireland Outstanding Employer, and we warmly welcome you to add your own experience to Mount Juliet Estate's ever evolving story.

We have a fantastic vacancy for a Full-Time Receptionist to join the team.

Reporting to the Front of House Manager the role of the front office associate is to welcome guests as they arrive at the hotel.

Responsible for checking guests in and out, issuing keys, taking reservations by telephone or email, preparing bills and dealing with payments. To provide guests with information, answer their queries and deal with complaints.

Key Duties and Responsibilities

• To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
• To build a good rapport with all guests and resolve any issues quickly and report any complaints to management, to maintain high quality customer service.
• To deal with guest requests to ensure a comfortable and pleasant stay.
• To be responsible for accurate and efficient with guest billing and billing procedures.
• To assist in keeping the hotel reception area clean and tidy at all times.
• To undertake general office duties, including correspondence, emails and filing
• To ensure that all reservations and cancellations are processed efficiently.
• To report any maintenance, breakage or cleanliness problems to the relevant manager.

Required

• Minimum 6 months in a receptionist role
• Experience in Opera beneficial but not essential
• Excellent interpersonal skills, including a pleasant telephone manner
• Good administrative skills and the ability to use email and booking systems Good team working skills
• A friendly and welcoming approach
• High standards of dress and presentation
• Fluent level of English and eligible to work in Ireland.

Benefits Include

• Competitive Pay
• Employee Assistance Program
• International Hotel discounts
• Staff Meal
• Uniform
• Training & Continuous Professional Development
• Complimentary Health Club Access

Why join our team?

• Be part of an award-winning, certified Best in Hospitality, globally recognized luxury hotel.
• Collaborate with a passionate and dynamic team dedicated to excellence.
• Enjoy competitive compensation, benefits, and opportunities for professional growth.
• Shape the future of an iconic brand while creating unforgettable guest experiences.

This is an excellent opportunity for an experienced individual to progress their career within a 5* Luxury Estate with a supportive and ambitious employer. We look forward to hearing from you!

Mount Juliet Estate is an Equal Opportunity employer