Reservations Agent - Full Time

Hollybank Trustees Ltd; Kilkenny; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Complimentary meals

Complimentary car parking on site

Discounted Employee Accommodation Rate

Discounted Friends and Family Rate

Discount on Spa treatments

Employee Referral Programme

Educational Assistance Programme

Job summary

Lyrath Estate Hotel is seeking an Experienced Reservations Agent in Kilkenny to maximise room bookings and guest satisfaction by handling reservations and enquiries with a professional approach.

Reporting to the Revenue Manager, you will manage phone, email and online enquiries, upsell hotel services, and maintain knowledge of room types, packages, and local attractions. Flexibility to work mornings, evenings, weekends, and public holidays is essential.

Qualifications

• Experience in reservations role is required.
• Strong customer-facing skills and hospitality mindset.
• Excellent oral and written communication.
• High level of computer literacy.
• Ability to work in a busy team environment.

Responsibilities

• Handle telephone, email, and online reservation enquiries promptly and professionally.
• Input, update, and manage guest bookings in the reservation system.
• Maximise room sales and revenue by upselling hotel services and packages.
• Liaise with reception to resolve any guest billing queries.

Skills

Reservations experience

Customer service

Oral and written communication

Computer literacy

Team player

Hotsoft experience

Tools

Hotsoft

Job description

Location: On site / Kilkenny, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Reservations
Salary: Negotiable salary

We have an exciting opportunity for an Experienced Reservations Agent to join the team at the award winning 5-Star Lyrath Estate Hotel in Kilkenny.

Objective of the Role:

Reporting to the Revenue Manager, the Reservations Agent will be responsible for maximising hotel revenue and guest satisfaction by receiving, handling and processing guest reservations under the direction of the Revenue Manager.

To be considered for this role, you must be fully flexible to work a range of shifts including Mornings, Evenings, Weekends and Public Holidays.

This is a full time role.

Main Responsibilities of the Role:

• To ensure that all reservations queries are dealt with in a professional manner and are answered within the required time frame.
• To ensure that you have an in-depth knowledge of your department product and goals, in addition to being aware of all the Estates facilities.
• To ensure that we maximise yield through occupancy and rate.
• To liaise with reception to resolve any queries from guest billing.
• Handle telephone, email, and online reservation enquiries promptly and professionally
• Maximise room sales and revenue by upselling hotel services and packages
• Accurately input, update, and manage guest bookings in the reservation system
• Respond to guest queries and requests in a timely and friendly manner
• Liaise with the front office, sales, and housekeeping teams to ensure smooth guest stays
• Maintain comprehensive knowledge of room types, packages, hotel facilities, and local attractions
• Assist with group bookings and corporate accounts as required
• Follow all departmental procedures and policies to maintain high service standards

The Successful Candidate:

• Must have previous experience in a Reservations Role
• Previous use of Hotsoft is an advantage but not essential as full training will be provided.
• Must have a positive outlook and a passion for hospitality and guest satisfaction
• Must have previous experience in a customer facing role
• Strong oral and written communication skills are essential
• Must have a high level of computer literacy
• Must be able to work in a busy team environment

What we offer:

• Complimentary meals while on duty
• Complimentary car parking on site
• Discounted Employee Accommodation Rate
• Discounted Friends and Family Rate
• Discount on food if dining in the hotel
• Discount on all Spa treatments
• Employee Referral Programme
• Christmas Savings Scheme
• Educational Assistance Programme