Enterprise GenAI Adoption Specialist

Korn Ferry Group; Dublin; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

Korn Ferry is seeking a Customer Success Specialist to support enterprise customers across Ireland, the UK and Europe through initial AI deployment and adoption. The role is hybrid, six-month contract, with travel as needed, and focuses on delivering tangible outcomes from AI investments.

You will lead onboarding, define success metrics, and coordinate with delivery teams to ensure go-live and ongoing adoption. Strong stakeholder management is essential.

Qualifications

• Experience with enterprise customers in CS/consulting or technology adoption environments.
• Experience leading onboarding, workshops or enablement sessions.
• Strong understanding of AI/GenAI and its enterprise applications.

Responsibilities

• Own the customer relationship throughout the deployment and adoption journey.
• Lead customer onboarding and kickoff activities.
• Work with customers to set success measures and adoption objectives.
• Develop and support customer rollout and adoption plans.
• Build strong relationships with customer stakeholders across business and technology teams.
• Support customers in understanding and adopting AI capabilities.
• Deliver training, enablement sessions and customer workshops.
• Monitor adoption and identify opportunities to improve engagement and usage.
• Support customers through go-live and address adoption challenges.
• Coordinate with technical specialists and other delivery teams as required.
• Provide regular updates on customer progress and deployment outcomes.
• Prepare deployment readouts and support a smooth transition into ongoing customer support.

Skills

Stakeholder management

AI/GenAI knowledge

Communication skills

Relationship building

Onboarding workshops

Travel willingness

Job description

Korn Ferry is seeking a Customer Success Specialist to support enterprise customers across Ireland, the UK and Europe through initial AI deployment and adoption. The role is hybrid, six-month contract, with travel as needed, and focuses on delivering tangible outcomes from AI investments.

You will lead onboarding, define success metrics, and coordinate with delivery teams to ensure go-live and ongoing adoption. Strong stakeholder management is essential.