Customer Success Specialist

Korn Ferry Group; Dublin; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

Korn Ferry is seeking a Customer Success Specialist to support enterprise customers across Ireland, the UK and Europe through initial AI deployment and adoption. The role is hybrid, six-month contract, with travel as needed, and focuses on delivering tangible outcomes from AI investments.

You will lead onboarding, define success metrics, and coordinate with delivery teams to ensure go-live and ongoing adoption. Strong stakeholder management is essential.

Qualifications

• Experience with enterprise customers in CS/consulting or technology adoption environments.
• Experience leading onboarding, workshops or enablement sessions.
• Strong understanding of AI/GenAI and its enterprise applications.

Responsibilities

• Own the customer relationship throughout the deployment and adoption journey.
• Lead customer onboarding and kickoff activities.
• Work with customers to set success measures and adoption objectives.
• Develop and support customer rollout and adoption plans.
• Build strong relationships with customer stakeholders across business and technology teams.
• Support customers in understanding and adopting AI capabilities.
• Deliver training, enablement sessions and customer workshops.
• Monitor adoption and identify opportunities to improve engagement and usage.
• Support customers through go-live and address adoption challenges.
• Coordinate with technical specialists and other delivery teams as required.
• Provide regular updates on customer progress and deployment outcomes.
• Prepare deployment readouts and support a smooth transition into ongoing customer support.

Skills

Stakeholder management

AI/GenAI knowledge

Communication skills

Relationship building

Onboarding workshops

Travel willingness

Job description

Customer Success Specialist - AI & GenAI

Location: Ireland, UK & Europe
Contract: Initial 6-month contract
Duration: 6+ months
Working Model: Hybrid

Overview

We are supporting a leading global organisation with the build-out of an AI Deployment Factory, helping enterprise customers successfully deploy, adopt and operationalise generative AI technology.

We are looking for experienced Customer Success Specialists to work directly with enterprise customers throughout the initial deployment and adoption journey.

This is a customer-facing role focused on ensuring customers achieve successful outcomes from their AI investment. You will support customers from initial onboarding and deployment planning through to adoption, enablement, go-live and handover.

Key Responsibilities

• Own the customer relationship throughout the initial deployment and adoption journey.
• Lead customer onboarding and kickoff activities.
• Work with customers to establish success measures and adoption objectives.
• Develop and support customer rollout and adoption plans.
• Build strong relationships with customer stakeholders across business and technology teams.
• Support customers in understanding and adopting AI capabilities.
• Deliver training, enablement sessions and customer workshops.
• Monitor adoption and identify opportunities to improve engagement and usage.
• Support customers through go-live and address any adoption or deployment challenges.
• Coordinate with technical specialists and other delivery teams where required.
• Provide regular updates on customer progress, adoption and deployment outcomes.
• Prepare deployment readouts and support a smooth transition into ongoing customer support.

Ideal Background

We are interested in candidates with experience in customer success, consulting, technology adoption or digital transformation.

Relevant backgrounds could include:

• Customer Success Specialist / Customer Success Manager
• Technical Customer Success
• AI / GenAI Consultant
• Solutions Consultant
• AI Adoption Specialist
• Digital Transformation Consultant
• Product Consultant
• Customer Enablement / Adoption Lead

Key Skills & Experience

• Experience working with enterprise customers in a customer success, consulting or technology environment.
• Experience supporting technology implementation, adoption or transformation programmes.
• Strong stakeholder management and relationship-building skills.
• Experience leading customer onboarding, workshops or enablement sessions.
• Strong understanding of AI / GenAI and its application within an enterprise environment.
• Ability to understand customer objectives and translate them into practical adoption plans.
• Strong communication and presentation skills.
• Comfortable working with both business and technical stakeholders.
• Highly organised, proactive and customer-focused.
• Ability to quickly learn new AI products and platforms.

Desirable

• Previous experience supporting enterprise AI / GenAI adoption.
• Experience working with LLM or AI platforms such as Claude, ChatGPT, Copilot or Gemini.
• Experience within a consulting or professional services environment.
• Experience working with large enterprise organisations.
• French or German language skills.
• Willingness to travel and work directly with customers when required.

Location

Candidates are being considered across Ireland, the UK and Europe.

About Korn Ferry

Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com