Enterprise CSM - Cybersecurity SaaS | Growth & Renewals

Semperis; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Semperis in Ireland is seeking an Enterprise Customer Success Manager to join our EMEA team. You will ensure customers' success and satisfaction with our cybersecurity SaaS products, guiding them from onboarding through renewal and expansion.

The role requires 5+ years in a customer-facing function, executive communication, and the ability to translate telemetry into business value. This hybrid position offers collaboration with Sales, Technical Delivery, and Product teams.

Qualifications

• 5+ years in a Customer Success/technical account management role in cybersecurity SaaS.
• Proven ability to drive renewals and expansions with enterprise customers.
• Strong executive communication with CISOs and CIOs, translating risk into business value.
• Experience feeding product and security feedback from customers to internal teams.

Responsibilities

• Design and manage success plans for a Book of Business of strategic customers throughout their lifecycle.
• Monitor health, retention, and growth metrics and report on outcomes.
• Act as the voice of the customer, providing feedback to Product/Delivery teams.
• Lead training sessions to ensure effective product usage and adoption.
• Develop and execute programs for ongoing customer development and upgrades.
• Identify references and assist with case studies from satisfied customers.
• Maintain knowledge of Semperis technology, products, and services.

Skills

CSM experience

Executive communication

Data storytelling

Project management

Upsell & cross-sell

Renewals forecasting

Customer health metrics

Voice of customer

Tools

SFDC

Active Directory

Job description

Semperis in Ireland is seeking an Enterprise Customer Success Manager to join our EMEA team. You will ensure customers' success and satisfaction with our cybersecurity SaaS products, guiding them from onboarding through renewal and expansion.

The role requires 5+ years in a customer-facing function, executive communication, and the ability to translate telemetry into business value. This hybrid position offers collaboration with Sales, Technical Delivery, and Product teams.