Enterprise CSM: Data-Driven Growth & Renewals

Pluralsight; Dublin; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Medical coverage

Unlimited PTO

Professional development funds

Pluralsight subscription

Job summary

Pluralsight is seeking an Enterprise Customer Success Manager focused on data-driven engagement to retain and grow our largest customers. You will drive QBRs, EBRs, and on-site visits to demonstrate business impact, cultivate trusted adviser status, and steer expansion opportunities in a collaborative, cross-functional environment.

You will partner with L&D, HR, and technology leaders to align skill strategies with business outcomes, manage risk across the customer lifecycle, and deliver

Qualifications

• Experience in a Customer Success, account management, or client-facing role with a track record of driving platform adoption and customer outcomes.
• Ability to build strategic relationships at the C-Level and lead value-led conversations.
• Strong data fluency to translate usage and trend data into business impact.

Responsibilities

• Proactively manage renewals and expansions with high-value accounts.
• Lead regular customer engagements and QBRs/EBRs rooted in data and business knowledge.
• Develop value-led success plans and collaborate cross-functionally to advance strategy.

Skills

Account management

Executive engagement

Data insights

CTO/CHRO conversations

Job description

Pluralsight is seeking an Enterprise Customer Success Manager focused on data-driven engagement to retain and grow our largest customers. You will drive QBRs, EBRs, and on-site visits to demonstrate business impact, cultivate trusted adviser status, and steer expansion opportunities in a collaborative, cross-functional environment.

You will partner with L&D, HR, and technology leaders to align skill strategies with business outcomes, manage risk across the customer lifecycle, and deliver