EMEA Technical Account Manager – SaaS Success

Rippling; Dublin; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Rippling is seeking a passionate Technical Account Manager (TAM) to join our expanding Global TAM team in EMEA. You’ll partner with customers to understand needs, demonstrate Rippling solutions, and drive adoption across HR, payroll, and IT workflows.

You will nurture key relationships, ensure customer success, and guide customers to become champions by tailoring account strategies and coordinating with product and engineering teams. A fast-paced, client-facing role with a global footprint.

Qualifications

• 3+ years in a customer-facing role at a SaaS company.
• Experience in technical account management or similar function preferred.
• Payroll experience is highly preferred; HRIS/HCM SaaS knowledge is a plus.
• Proven ability to manage a scaled book of business and build strong relationships.

Responsibilities

• Ensure success and satisfaction of Rippling’s customers, owning your portfolio and driving retention.
• Serve as SME for EMEA customers, advising on Rippling’s products and services.
• Act as voice of the customer in EMEA, gathering feedback for internal teams.
• Drive adoption of Rippling features, new releases and best practices.
• Proactively manage high-priority issues, ensuring rapid resolutions.
• Be dedicated point of contact for EMEA customers, handling inquiries and escalations.
• Collaborate with customers to optimize HR, payroll, benefits, and IT workflows.
• Gain deep knowledge of Rippling product suite to deliver tailored solutions.

Skills

SaaS customer facing

Tech account mgmt

Payroll knowledge

Customer relationships

Time management

Problem solving

Communication skills

Cross-functional collaboration

Fluent English

Job description

Rippling is seeking a passionate Technical Account Manager (TAM) to join our expanding Global TAM team in EMEA. You’ll partner with customers to understand needs, demonstrate Rippling solutions, and drive adoption across HR, payroll, and IT workflows.

You will nurture key relationships, ensure customer success, and guide customers to become champions by tailoring account strategies and coordinating with product and engineering teams. A fast-paced, client-facing role with a global footprint.