EMEA Technical Account Management Lead

United States Digital Space LLC; Dublin; Remote; EUR 120,000 - 180,000; Full time

Job summary

Stripe seeks an EMEA-based leader to mentor, lead, and grow the Technical Account Management (TAM) function. You will oversee a high-performing team serving Stripe's largest platform customers across Europe, shaping strategy and scalable cross-functional solutions.

The role emphasizes people leadership, data-driven decision making, and collaboration with GTM, Product, Engineering, and Professional Services to elevate service levels and revenue from strategic accounts.

Qualifications

• 7+ years of experience in professional services, customer success, solutions architecture, or technical account management programs.
• 3+ years of people management experience, leading senior technical ICs
• Experience working with strategic accounts
• Excellent written and verbal communication skills
• An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example

Responsibilities

• Partner with the TAM leadership to shape the strategy for the company's largest segment and most complex engagements
• Lead a team of technical account managers working with the company's largest users
• Partner cross-functionally with GTM, CSM, Product, Engineering, Professional Services, and Solution Architects to deliver end-to-end solutions for EMEA platforms and other segment top users
• Hire and retain top technical talent as the team scales
• Guide the TAM organization to deliver outstanding service experiences, grow services revenue, and contribute to strategic programs
• Ensure that team members are happy, effective, and growing in their career and user work
• Set clear goals and direction for the team and each individual, and provide regular feedback on your team members' performance
• Analyze data from user feedback and experiences to drive efficiency and build quality
• Be an advocate for the company users and champion for users' needs internally
• Transmit and foster our values, serving as a beacon of the company's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
• Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements

Skills

People management

Strategic accounts

Communication

Leadership

Customer success

Job description

Stripe seeks an EMEA-based leader to mentor, lead, and grow the Technical Account Management (TAM) function. You will oversee a high-performing team serving Stripe's largest platform customers across Europe, shaping strategy and scalable cross-functional solutions.

The role emphasizes people leadership, data-driven decision making, and collaboration with GTM, Product, Engineering, and Professional Services to elevate service levels and revenue from strategic accounts.