EMEA Principal Partnerships Lead

Intercom; Dublin; Hybrid; EUR 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work policy

Benefits vary by location

Job summary

Fin.ai, part of Salesforce, is building the AI agent for enterprise customer support across EMEA. As Principal Partner Manager for EMEA, you will own partner relationships with systems integrators, cloud resellers and CX partners in a high-growth environment, driving revenue through alliances.

You will design joint GTM motions, map opportunities to pipeline, and lead senior partner relationships while collaborating with sales, marketing, and regional leadership.

Qualifications

• 8+ years in partnerships, channel, or alliances roles within enterprise SaaS, cloud, or CX/customer support software.
• Hands-on experience managing cloud resell & consulting partnerships.
• Strong pipeline-generation instincts focusing on sourced and influenced revenue.
• Commercial fluency connecting partner activity to revenue outcomes.
• Collaborates effectively with direct sales teams across orgs.
• Comfort operating with multiple senior partner levels and marketing teams.
• Thrives in fast-growth environments with evolving playbooks.
• Familiarity with the EMEA landscape and willingness to travel.
• Demonstrates operational rigor managing multiple partner relationships.

Responsibilities

• Own Fin's partner portfolio across priority EMEA markets including systems integrators, cloud resellers, and local consultants.
• Design and run joint go-to-market motions with regional partners and CX firms.
• Connect partner activity into regional sales pipelines with introductions and deal support.
• Coordinate across cloud reseller and consulting partners for enterprise opportunities.
• Build senior relationships with partner leadership and represent programs to leadership.
• Report on partner-influenced and partner-sourced pipeline to internal teams.
• Assist on partner-led implementations to protect delivery quality and buy-in.
• Source new partnership relationships to expand Fin's regional footprint.
• Collaborate with Global/EMEA teams to localize programs and share regional learnings.

Skills

Partnerships experience

Cloud channel partnerships

Pipeline generation

Commercial fluency

Cross-functional collaboration

Stakeholder management

Adaptability

EMEA market knowledge

Operational rigor

AI curiosity

Job description

Fin.ai, part of Salesforce, is building the AI agent for enterprise customer support across EMEA. As Principal Partner Manager for EMEA, you will own partner relationships with systems integrators, cloud resellers and CX partners in a high-growth environment, driving revenue through alliances.

You will design joint GTM motions, map opportunities to pipeline, and lead senior partner relationships while collaborating with sales, marketing, and regional leadership.