EMEA Customer Success Manager - Dublin (Remote-First)

BioRender; Ireland; Remote; EUR 70,000 - 100,000; Full time

Job summary

BioRender seeks a Mid-Market Customer Success Manager (EMEA) to own a portfolio of academic and research-focused customers across Europe from our Dublin base. You’ll drive renewals, expansion, and customer outcomes while partnering with scientific, operational, and procurement stakeholders.

The role suits someone who thrives in ambiguity, works autonomously, and helps shape BioRender’s Dublin CSM presence, contributing to regional insights and best practices across the EMEA region.

Qualifications

• 3–5+ years in Customer Success, Account Management, or a similar client-facing role within a SaaS environment.
• Proven experience owning renewals and driving expansion within a commercial book of business.
• Experience working with academic, research, or institutional customers; EMEA experience is strongly preferred.
• Strong ability to engage senior scientific and operational stakeholders and tailor value messaging to diverse audiences.
• Familiarity with CS metrics such as retention, expansion, renewal forecasting, and pipeline contribution.
• Excellent communication, organization, and prioritization skills.
• Willingness to travel occasionally within the EMEA region as needed.

Responsibilities

• Own a Mid-Market book of business across the EMEA region, driving renewals, expansion, and long-term customer retention.
• Build trusted relationships with scientific, operational, and procurement stakeholders, positioning BioRender as a strategic partner in research and scientific communication.
• Proactively identify renewal risks and growth opportunities, forecasting outcomes and partnering with Sales on expansion strategy where appropriate.
• Drive customer adoption and value realization by aligning BioRender’s platform to real scientific workflows and institutional needs.
• Surface and execute expansion opportunities through data-informed account planning and ongoing customer discovery.
• Support onboarding and training as needed, with a focus on accelerating time-to-value rather than reactive support.
• Collaborate cross-functionally with Sales, Product, Marketing, and Support to ensure customer needs are met and feedback is shared.
• Serve as a foundational member of BioRender’s Dublin-based Customer Success presence, contributing to regional insights, process development, and best practices for EMEA.

Skills

Customer Success

Account Management

SaaS experience

Stakeholder management

Renewals

Expansion

Forecasting

Education

Bachelor's or Master's in Life Sciences

Job description

BioRender seeks a Mid-Market Customer Success Manager (EMEA) to own a portfolio of academic and research-focused customers across Europe from our Dublin base. You’ll drive renewals, expansion, and customer outcomes while partnering with scientific, operational, and procurement stakeholders.

The role suits someone who thrives in ambiguity, works autonomously, and helps shape BioRender’s Dublin CSM presence, contributing to regional insights and best practices across the EMEA region.