EMEA Strategic Customer Success Leader (Remote)

Lever, Inc.; Ireland; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

AI-first culture

Global team

Professional development stipend

Annual offsite

Monthly coworking stipend

Fully remote in Europe

Job summary

Lever, Inc. in Ireland is seeking a Customer Success - Strategic - EMEA to own relationships with 20–30 enterprise customers across the region, aligning objectives with product capabilities and business strategy.

You will drive adoption, revenue retention, and expansions, collaborate with Sales and Engineering, and represent customer feedback to influence product priorities in a fast-moving AI-first environment.

Qualifications

• 7–10 years of experience in Customer Success, Account Management, Strategic Partnerships, or a closely related function within a fast-paced SaaS environment.
• Proven experience delivering measurable value for customers using technical, complex, or mission-critical products.
• Experience working with AI, emerging technologies, or similarly sophisticated technical products is highly desirable.
• Strong experience managing strategic enterprise accounts within the DACH market, with a deep understanding of its business environment, customer expectations, and market dynamics.
• Ability to provide market and customer insights that can support broader go-to-market strategies.
• Strong commercial acumen and a proven track record of managing and achieving renewal, retention, and expansion objectives.
• Builder mindset with a focus on developing scalable systems, improving operational efficiency, and continuously refining customer success practices.
• Exceptional communication and relationship-building skills, with the ability to establish credibility and influence stakeholders across complex organizations.
• Strong executive presence and the ability to navigate relationships with senior decision-makers.
• Analytical and creative problem-solving abilities, with the ability to turn customer and product insights into strategic opportunities.
• Strong cross-functional collaboration skills and comfort working in a high-velocity, low-bureaucracy environment.
• Fluency in English and German is essential; additional languages are an asset.

Responsibilities

• Build and manage relationships with 20–30 enterprise and high-value customers across the portfolio.
• Develop a deep understanding of customer objectives, business priorities, challenges, and success criteria, and align them with the product strategy.
• Lead customer onboarding and long-term adoption initiatives, ensuring customers realize meaningful and measurable value.
• Analyze customer usage and engagement across multiple products to identify opportunities for deeper adoption, integration, and increased customer value.
• Own commercial outcomes across the portfolio, including renewals, expansions, retention, and new-product adoption.
• Manage key performance indicators such as Net Revenue Retention (NRR) and Gross Revenue Retention (GRR), while contributing to broader growth objectives.
• Build trusted relationships with senior stakeholders and become a strategic partner to customers rather than simply a point of contact.
• Partner with Customer Success leadership, Sales, Engineering, and other cross-functional teams to address customer needs and develop scalable solutions.
• Identify opportunities to improve customer success processes, operational workflows, and best practices across the organization.
• Represent the customer internally, communicating insights and feedback that can help shape product priorities and the broader customer experience.
• Contribute to a culture of customer success excellence through continuous experimentation, learning, and process improvement.

Job description

Lever, Inc. in Ireland is seeking a Customer Success - Strategic - EMEA to own relationships with 20–30 enterprise customers across the region, aligning objectives with product capabilities and business strategy.

You will drive adoption, revenue retention, and expansions, collaborate with Sales and Engineering, and represent customer feedback to influence product priorities in a fast-moving AI-first environment.