EMEA Customer Success Manager — Scaled & Data-Driven

Userpilot, Inc; Dublin; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary + performance-based bonus

Private medical insurance

20 days annual leave + public holidays

Training budget and conference access

Job summary

Userpilot, Inc in Dublin seeks a Customer Success Manager to oversee EMEA accounts. This role emphasizes data-driven management of customer engagement and retention, executing standardized playbooks rather than bespoke strategies.

The ideal candidate has 2+ years in a relevant B2B SaaS role and is comfortable using AI tools to enhance efficiency. The position offers a competitive salary, performance-based bonuses, and benefits including private medical insurance and a hybrid work model.

Qualifications

• 2+ years in a Customer Success, Account Management, or digital CS role at a B2B SaaS company.
• Experience managing a high-volume book.
• Comfortable building and executing scaled engagement motions.

Responsibilities

• Manage gross retention across a high-volume EMEA book of business.
• Execute and iterate on scaled engagement playbooks.
• Monitor health signals and usage data to identify at-risk accounts.

Skills

Customer Success management

Data-driven decision making

Communication skills

AI tool usage

Tools

CRM tools

APIs

JavaScript

Job description

Userpilot, Inc in Dublin seeks a Customer Success Manager to oversee EMEA accounts. This role emphasizes data-driven management of customer engagement and retention, executing standardized playbooks rather than bespoke strategies.

The ideal candidate has 2+ years in a relevant B2B SaaS role and is comfortable using AI tools to enhance efficiency. The position offers a competitive salary, performance-based bonuses, and benefits including private medical insurance and a hybrid work model.