Duty Manager

Trim Castle Hotel; Trim; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Trim Castle Hotel is seeking a Duty Manager to lead hands-on hotel operations across Food & Beverage, conferences, banqueting and front-of-house. The role requires ensuring smooth, guest-centric service and coordinating multiple departments to uphold the hotel’s high standards.

You will support managers, maintain safety and quality standards, and mentor staff. A flexible, full-time schedule across a 7-day week is expected, with focus on delivering excellence in hospitality.

Qualifications

• Previous experience in a similar role in a 4/5-star property.
• Excellent customer focused manner at all times.
• Proactive positive attitude and strong strategic thinking skills.
• Ability to communicate effectively at all levels.
• Understanding of Health & Safety, Food Safety and COSHH legislation.
• Good eye for detail and ownership to resolve issues.
• Flexibility with working hours; full-time over a 7-day week.
• Proficient PC skills/MS Office.

Responsibilities

• Hands on experience in hotel operations, specifically Food & Beverage, Conference & Banqueting and Front of House.
• Fully responsible for all aspects of smooth operations in all departments.
• Support all departmental managers.
• Ensure premises are in operative condition to serve guests with service excellence.
• Provide professional, friendly and courteous service to all guests.
• Welcome guests warmly and deal with them efficiently.
• Liaise with and assist departments as required.
• Inspect stores to check stock quality, par stock levels and expiry.
• Monitor inter-department coordination for smooth operations.
• Identify staff learning needs and assist with development.

Skills

Customer focus

Leadership

Communication

Hospitality standards

Problem solving

Tools

MS Office

Job description

At Trim Castle Hotel, we do warm, authentic welcomes particularly well and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.

We are currently recruiting for a Duty Manager to join our Team.

Responsibilities of the role:

• Hands on experience in hotel operations, specifically, Food & Beverage; Conference & Banqueting and Front of House
• Fully responsible for all aspects of smooth operations in all departments
• Support all departmental managers
• Ensure the premises are in operative condition and able to receive and serve guests with service excellence
• Ensure a professional, friendly and courteous service to all guests
• To ensure that guests are warmly welcomed and are dealt with in an efficient and professional manner
• To liaise with and assist in departments as required
• Random inspecting of the stores (F&B, Kitchens) to check the stock in hand (quality, par stock levels, expiry etc)
• Monitor the co-ordination between departments for smooth and efficient operations
• Identifying staff learning needs and assisting with development

Requirements for the role:

• Previous experience in a similar role in a 4/5-star property
• Excellent customer focused manner at all times
• Proactive positive attitude and must possess strong strategic thinking skills
• The ability to communicate effectively at all levels
• Passionate about standards and provision of excellence in hospitality
• Understanding of Hotel related laws and regulations including Health & Safety, Food Safety and COSHH legislation
• A good eye for detail and a desire to take responsibility, through to resolution, for issues and concerns generated by our guests
• Flexibility with working hours is essential (full time role any 5 days over a 7 day working week)
• Good PC Skills/MS Office

Benefits:

• Competitive salary/Complimentary meal on duty/Staff car parking/on line training platform/Family & Friends rates/Uniform provided