Duty Manager - Guest Experience Lead (Hotel)

Tallaght Cross Hotel; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive rate of pay

PRSA pension scheme

Career progression opportunities

Employee Assistance Programme

Digital Wellness Programme

Complimentary meals on duty

Discounted room & dining rates

Employee awards & staff recognition

Job summary

Tallaght Cross Hotel is seeking a Duty Manager to join our team. The successful candidate will be the senior point of contact for guests and staff during assigned shifts, resolving enquiries and coordinating with departments to ensure smooth operations.

The role requires strong leadership, excellent communication, and a proactive approach to problem solving. A flexible schedule including evenings and weekends is essential.

Qualifications

• Experience in hospitality or hotel environment preferred.
• Strong interpersonal and guest-relations skills.
• Ability to manage a team and delegate tasks effectively.
• Excellent organisational and communication skills.
• Ability to handle emergencies calmly and efficiently.

Responsibilities

• Act as senior point of contact for guests and staff during shifts.
• Handle guest enquiries, requests, and complaints promptly and professionally.
• Coordinate with housekeeping, maintenance, F&B, and other departments to ensure smooth operations.
• Conduct regular inspections and address issues.
• Ensure compliance with hotel policies, procedures, and safety standards.
• Complete shift handovers, reports and general administrative tasks.
• Support training and development of team members.

Skills

Leadership

Guest service

Communication

Problem solving

Flexibility

Job description

Tallaght Cross Hotel is seeking a Duty Manager to join our team. The successful candidate will be the senior point of contact for guests and staff during assigned shifts, resolving enquiries and coordinating with departments to ensure smooth operations.

The role requires strong leadership, excellent communication, and a proactive approach to problem solving. A flexible schedule including evenings and weekends is essential.