Guest Experience Duty Manager | Shift Lead

Killashee Hotel; Naas; On-site; EUR 32,000 - 43,000; Full time

Benefits offered by this job

Leisure Centre Membership

Employee Rates at Hotels

Meals Provided on Duty

Free On-Site Parking

Employee Referral Programme

Job summary

Killashee Hotel in Naas, County Kildare, seeks a Duty Manager to ensure the smooth running of shifts and deliver exceptional guest experiences. You will lead a team, engage with guests, and uphold service standards across departments.

Reporting to the Operations Manager, you will train staff, anticipate guest needs, and collaborate with the management team to drive continuous improvements in service quality and guest satisfaction.

Qualifications

• Excellent communication skills required to engage with guests.
• Self-motivated with a positive attitude to lead shifts.
• Passion for hospitality and delivering high-quality service.
• Flexibility in working hours and having own transport.
• Strong interpersonal skills with leadership, time management and organisation.

Responsibilities

• Ensure smooth hotel operation during the shift and high service quality.
• Engage with guests and respond to feedback promptly.
• Assist in training team members in SOPs from their areas.
• Anticipate guest needs and manage expectations proactively.
• Work with and support the Operations Manager on daily tasks.
• Motivate team and foster a positive work environment.
• Develop deep product knowledge and share it with guests.

Skills

Excellent communication skills

Self-motivated attitude

Hospitality service mindset

Flexible hours & own transport

Interpersonal, leadership, time mgmt

Job description

Killashee Hotel in Naas, County Kildare, seeks a Duty Manager to ensure the smooth running of shifts and deliver exceptional guest experiences. You will lead a team, engage with guests, and uphold service standards across departments.

Reporting to the Operations Manager, you will train staff, anticipate guest needs, and collaborate with the management team to drive continuous improvements in service quality and guest satisfaction.