Donor Care Specialist – Dublin

Focus Ireland; Dublin; On-site; EUR 30,000 - 42,000; Full time

Job summary

Focus Ireland in Dublin is seeking a donor care administrator to support the fundraising team in engaging public supporters, managing donations and ensuring accurate record-keeping. You will work with CRM and MS Office to process acknowledgements, thank donors, and help drive repeat gifts by delivering excellent supporter experiences and timely communications.

Role emphasizes data quality, compliance with data protection, and collaboration across teams to optimize donor engagement and event

Qualifications

• High level of proficiency in written and spoken English.
• Experience using databases and/or CRM systems (Microsoft Dynamics an advantage).
• Strong MS Office skills with emphasis on Word and Excel.
• Attention to detail and solid administrative experience.

Responsibilities

• Develop donor care processes: thanking, banking and second gift handling.
• Be the first contact for donors and maintain relationships for retention.
• Identify donor communication trends and plan automation.
• Coordinate letters, packs and communications; assist telemarketing.
• Support an annual calendar of donor engagement events.
• Perform donor care administration and financial processing to meet KPIs.
• Record donations and reconcile CRM with Finance.
• Ensure accurate CRM data input and regular cleansing.
• Follow data protection regulations and best practices.

Skills

English proficiency

Donor centric mindset

Communication skills

Self-starter

CRM experience

Administrative experience

Communications rollout

MS Office proficiency

Dynamics CRM desirable

Tools

Microsoft Dynamics CRM

Job description

Focus Ireland in Dublin is seeking a donor care administrator to support the fundraising team in engaging public supporters, managing donations and ensuring accurate record-keeping. You will work with CRM and MS Office to process acknowledgements, thank donors, and help drive repeat gifts by delivering excellent supporter experiences and timely communications.

Role emphasizes data quality, compliance with data protection, and collaboration across teams to optimize donor engagement and event