Donor Care Executive, Fundraising, Dublin

Focus Ireland; Dublin; On-site; EUR 30,000 - 42,000; Full time

Job summary

Focus Ireland in Dublin is seeking a donor care administrator to support the fundraising team in engaging public supporters, managing donations and ensuring accurate record-keeping. You will work with CRM and MS Office to process acknowledgements, thank donors, and help drive repeat gifts by delivering excellent supporter experiences and timely communications.

Role emphasizes data quality, compliance with data protection, and collaboration across teams to optimize donor engagement and event

Qualifications

• High level of proficiency in written and spoken English.
• Experience using databases and/or CRM systems (Microsoft Dynamics an advantage).
• Strong MS Office skills with emphasis on Word and Excel.
• Attention to detail and solid administrative experience.

Responsibilities

• Develop donor care processes: thanking, banking and second gift handling.
• Be the first contact for donors and maintain relationships for retention.
• Identify donor communication trends and plan automation.
• Coordinate letters, packs and communications; assist telemarketing.
• Support an annual calendar of donor engagement events.
• Perform donor care administration and financial processing to meet KPIs.
• Record donations and reconcile CRM with Finance.
• Ensure accurate CRM data input and regular cleansing.
• Follow data protection regulations and best practices.

Skills

English proficiency

Donor centric mindset

Communication skills

Self-starter

CRM experience

Administrative experience

Communications rollout

MS Office proficiency

Dynamics CRM desirable

Tools

Microsoft Dynamics CRM

Job description

Contract: Full Time, Permanent

The purpose of this role is to will play an important role in the fundraising team, helping to engage public supporters who give cash donations and regular gifts, encouraging overall support, commitment to the cause, and driving repeat gifts and enhanced support from the public.

Location: Dublin

Contract: Full Time, Permanent

The purpose of this role is to will play an important role in the fundraising team, helping to engage public supporters who give cash donations and regular gifts, encouraging overall support, commitment to the cause, and driving repeat gifts and enhanced support from the public.

What You Will Do

• Work with the Donor Care team to devise and implement best practice thanking, banking and second gift enhancing systems across all donor touch points.
• Be the first point of contact for our donors and supporters, providing the best experience possible while managing, maintaining and building relationships with supporters to achieve best results for retention.
• With the wider team, identify trends in donor communications and plan approaches to systemize, automate or manage responses in an efficient and effective manner.
• Coordinate the production of letters, packs and key information communications to all donors and will assist with our telemarketing activities to thank donors and develop key relationships.
• Support the delivery of an annual calendar of supporter engagement events and activities.

Administration

• Undertake donor care administration and financial processes to achieve KPIs for turnaround in donor acknowledgement and financial compliance.
• Assist with in-bound communications and donations, ensuring accurate recording and systems entry.
• Continuously spot opportunities, problem solve, collaborate and flag issues for correction to the team.
• Reconcile key donation activity on the CRM in collaboration with Finance.

Data

• Ensure the delivery of accurate data input to our CRM system (MS Dynamics) to facilitate record keeping, communications and relationship development.
• Carry out regular data cleansing checks as part of routine tasks.
• Follow all legislation and best practice with regard to data protection.

What You Will Need

• High level of proficiency in written and spoken English with an excellent phone manner is a requirement.
• A positive “can-do” donor centric/customer orientated approach to their work.
• Excellent communication skills and ability to build good rapport with supporters.
• A self-starter with the ability to learn detailed processes and problem solve, creating efficiencies and cost savings when possible.
• Experience of using databases and/or CRM systems (Microsoft Dynamics an advantage)
• Strong administrative experience and attention to detail.
• Experience of rolling out communications (oral and written).
• Strong command of MS Office, including Word and Excel, is essential.
• Experience of using Microsoft Dynamics CRM (Desirable).

Focus Ireland is an equal opportunities employer

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