Director of Customer Success, Strategic Biopharma

Prudentia Sciences; Dublin; Presencial; EUR 151 000 - 178 000; Tempo integral

Resumo da oferta

Prudentia Sciences in Dublin, Ireland is seeking a Director of Customer Success to manage a portfolio of Top 25 biopharma accounts, owning the commercial outcomes from onboarding through renewal. You will drive platform adoption, retention and expansion, translate customer feedback into product roadmaps, and collaborate with Product, Engineering, Sales and Scientific teams to maximize value.

The role requires 8+ years in customer success or related fields in life sciences, with strong executive

Qualificações

• 8+ years of customer success, management consulting, partnerships, account management, or implementation experience in pharmaceutical, biopharma, biotech, or life sciences industries.
• Working knowledge of drug development processes, portfolio management, and deal evaluation frameworks.
• Demonstrated ability to navigate complex, multi-stakeholder decision-making within large enterprise organizations.
• Strong technical aptitude with ability to master sophisticated software platforms and translate technical capabilities into business value.
• Exceptional executive communication skills.
• Entrepreneurial mindset with comfort operating in fast-paced, high-growth environments where priorities evolve quickly.

Responsabilidades

• Own a portfolio of strategic biopharma accounts; drive the full commercial lifecycle from implementation to retention and expansion.
• Develop and execute account-level strategy, identifying expansion opportunities and leading renewal negotiations.
• Monitor usage patterns, engagement signals, and business outcomes to proactively grow accounts and manage partnership signals.
• Transform satisfied customers into vocal advocates who provide references, case studies, testimonials, and speak at industry events.
• Serve as the voice of the customer to Product, Engineering, Sales, and Scientific teams to inform roadmap and priorities.
• Orchestrate complex customer implementations including platform configuration, custom development, and data integrations.
• Design and execute onboarding strategies with executive workshops and trainings to accelerate time-to-value.
• Proactively communicate product updates and new capabilities to maximize customer value.

Conhecimentos

Customer success

Account management

Executive communication

Biopharma knowledge

Strategic thinking

Ferramentas

HubSpot

AI/ML platforms

Descrição da oferta de emprego

Prudentia Sciences in Dublin, Ireland is seeking a Director of Customer Success to manage a portfolio of Top 25 biopharma accounts, owning the commercial outcomes from onboarding through renewal. You will drive platform adoption, retention and expansion, translate customer feedback into product roadmaps, and collaborate with Product, Engineering, Sales and Scientific teams to maximize value.

The role requires 8+ years in customer success or related fields in life sciences, with strong executive