Enterprise Customer Success Director
Quest Software Canada Inc
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Job summary
Quest Software in Cork, Ireland is seeking a Customer Success Manager to lead a team of Strategic & Enterprise Customer Success Managers, overseeing adoption, retention, and value realization for Quest's strategic accounts in a hybrid work model.
You will partner with Sales, Renewals, Product and Support to align on account strategies, guide Customer Success Plans and Executive Business Reviews, and drive scalable programs that improve customer health and expansion opportunities.
Qualifications
- Bachelor's or Master's degree in a relevant field.
- Minimum 3 years experience leading a Customer Success team.
- Minimum 5 years in enterprise SaaS Customer Success (required).
- Proven ability to manage VP/CxO relationships.
- Experience coaching teams on engagement strategies and value realization.
- Familiarity with enterprise IT, Microsoft Entra ID, and SaaS transformations.
- Proficient with Gainsight, Gong, Aviso, and Salesforce.
Responsibilities
- Lead and develop a team of Strategic & Enterprise Customer Success Managers.
- Define and drive adoption, retention, and value realization KPIs.
- Oversee Customer Success Plans and Executive Business Reviews.
- Collaborate with Sales, Support, Product, and Renewals on strategy.
- Scale CS initiatives and resolve critical escalations to protect customers.
Skills
Education
Tools
Job description
Quest Software in Cork, Ireland is seeking a Customer Success Manager to lead a team of Strategic & Enterprise Customer Success Managers, overseeing adoption, retention, and value realization for Quest's strategic accounts in a hybrid work model.
You will partner with Sales, Renewals, Product and Support to align on account strategies, guide Customer Success Plans and Executive Business Reviews, and drive scalable programs that improve customer health and expansion opportunities.
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