DACH Customer Success Manager — Remote & Growth

Newsletter Jobs; Dublin; Ibrido; EUR 57.000 - 78.000; Tempo pieno

Descrizione del lavoro

HubSpot is seeking a Customer Success Manager for the DACH market, open to Germany and Ireland offices with remote and flex options. You will manage 150+ customer relationships, align their goals with resources, and collaborate with onboarding, up-sell, and renewals to drive adoption.

You’ll work with various teams, maintain a proactive book of business with regular deep-dive meetings, and help customers grow using HubSpot’s software.

Competenze

• Extensive experience in a client-facing/account management role.
• Fluency in English & German.
• Business savvy with consultative, problem solving, and issue resolution skills.
• Strong knowledge of the media/digital landscape.
• Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations.
• Super organised, quick learner who works well under pressure.
• Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations.
• It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation.
• Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required.
• Support an on‑going partner relationship to maximise acquisition, retention, and up‑sell rates.
• Open to using AI and incorporating this into your work.

Mansioni

• Manage 150+ customer relationships.
• Work with customers on goals and aligning them with the necessary resources to achieve them.
• Partner with onboarding, up-sell/x-sell, and renewals to ensure adoption of HubSpot platform.
• Maintain autonomy in managing your book of business with regular deep-dive meetings.
• Promote growth by uncovering opportunities to up-sell HubSpot products and services.
• Understand technical roadblocks and make recommendations on solution implementation and integrations.

Conoscenze

Client-facing

Account management

English & German

Media/digital landscape

Negotiation

Relationship building

Descrizione del lavoro

HubSpot is seeking a Customer Success Manager for the DACH market, open to Germany and Ireland offices with remote and flex options. You will manage 150+ customer relationships, align their goals with resources, and collaborate with onboarding, up-sell, and renewals to drive adoption.

You’ll work with various teams, maintain a proactive book of business with regular deep-dive meetings, and help customers grow using HubSpot’s software.