Remote Customer Success Lead – Growth & Retention

Incognito Software Systems Inc; Cork; Remote; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Generous paid time off policy

Home office monthly stipend

Fitness reimbursement

Quarterly bonuses

401K matching

Job summary

A leading marketing technology firm in Cork is looking for a Customer Success Manager responsible for ensuring client satisfaction and product adoption. The ideal candidate will have a fluency in German and at least 2 years of relevant experience in marketing automation or account management. This role involves engaging with accounts proactively, wrapping strategy around client goals, and providing support to ensure ongoing success with the product. The company offers a remote-first environment, competitive benefits, and opportunities for career growth.

Qualifications

• At least 2 years of marketing automation or account management experience.
• Understanding of marketing and sales processes.
• Experience presenting in online meetings.

Responsibilities

• Guide new customers and partners through ClickDimensions setup.
• Monitor partner and customer accounts for success.
• Prepare and conduct regular business reviews.

Skills

Fluency in German language

Marketing automation experience

Client-facing experience

Data analysis skills

Strong communication skills

Education

Bachelor’s Degree in a relevant field

Tools

Microsoft Dynamics CRM

Power Platform

Microsoft 365

Job description

A leading marketing technology firm in Cork is looking for a Customer Success Manager responsible for ensuring client satisfaction and product adoption. The ideal candidate will have a fluency in German and at least 2 years of relevant experience in marketing automation or account management. This role involves engaging with accounts proactively, wrapping strategy around client goals, and providing support to ensure ongoing success with the product. The company offers a remote-first environment, competitive benefits, and opportunities for career growth.