German Customer Support Specialist

Dormont Manufacturing Co; Dublin; On-site; EUR 35,000 - 50,000; Full time

Job summary

Dormont Manufacturing Co is looking for a Customer Support Specialist in Dublin, Ireland. In this full-time role, you will work directly with customers using HubSpot, resolving their product-related queries through phone, chat, and web channels.

The ideal candidate will have fluency in English and German, along with at least 1 year of experience in customer or technical support. A strong customer-first mentality and technical troubleshooting skills are essential, allowing you to deliver empathetic resolutions that facilitate customer business growth.

Qualifications

• Minimum of 1 year of experience in a customer support or technical support role.
• Strong foundation in technical troubleshooting.
• Ability to understand and use product documentation effectively.

Responsibilities

• Utilise phone, live chat, and web tickets to assist customers.
• Apply business acumen to proactively identify challenges.
• Implement troubleshooting frameworks for technical queries.

Skills

Fluent in English and German

Technical troubleshooting

Customer-first mentality

Dynamic collaboration

Job description

As a Customer Support Specialist, you will work directly with HubSpot customers across phone, chat, and web channels to resolve product-related queries as a trusted advisor. You’ll deliver a human and proactive support experience, applying creative problem-solving to help customers optimise their use of HubSpot tools and grow their businesses. Collaboration within a dynamic team environment will foster a positive, inclusive culture where continuous learning and feedback are encouraged.

We’re a hybrid team, with this role being open in our Dublin office with remote and flex options inside of Ireland.

This role is a full-time position.

We are looking for people who:

• Are fluent in English and German
• Have a minimum of 1 year of experience in a customer support or technical support role, preferably within a software or technology company
• Have a strong foundation in technical troubleshooting and enjoy delving into complex technical queries
• Are adept at understanding and using product documentation to resolve customer issues effectively
• Are self‑motivated, always curious, and consistently eager to learn, with a growth mindset
• Enjoy developing technical skills and acquiring comprehensive knowledge of our product and related technical concepts
• Demonstrate a strong customer‑first mentality and enjoy helping others by adding long‑term value
• Thrive in a dynamic and collaborative environment and are comfortable with ambiguity
• Embody our HEART values and contribute positively to our company culture

In this role, you will:

• Utilise phone, live chat, and web tickets to partner with customers, effectively resolving issues and adapting to fluctuating inquiry volumes
• Apply business acumen to customer situations to proactively identify challenges and opportunities
• Remove technical barriers for customers and guide them through various tools within HubSpot
• Independently utilise support resources and tools to comprehend new and technical information
• Implement troubleshooting frameworks to test, replicate, and investigate technical queries, minimising escalations and resolution time
• Identify and diagnose software issues to enhance the product experience for customers
• Deliver thoughtful, empathetic, and comprehensive resolutions tailored to each customer, facilitating their business growth
• Collaborate within HubSpot to deepen customer engagement with our platform and enhance overall customer experience
• Serve as a role model and trusted advisor, demonstrating a customer‑first mindset and taking ownership of even the most complex and sensitive issues