German Customer Success Manager

Newsletter Jobs; Dublin; Hybrid; EUR 57,000 - 78,000; Full time

Job summary

HubSpot is seeking a Customer Success Manager for the DACH market, open to Germany and Ireland offices with remote and flex options. You will manage 150+ customer relationships, align their goals with resources, and collaborate with onboarding, up-sell, and renewals to drive adoption.

You’ll work with various teams, maintain a proactive book of business with regular deep-dive meetings, and help customers grow using HubSpot’s software.

Qualifications

• Extensive experience in a client-facing/account management role.
• Fluency in English & German.
• Business savvy with consultative, problem solving, and issue resolution skills.
• Strong knowledge of the media/digital landscape.
• Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations.
• Super organised, quick learner who works well under pressure.
• Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations.
• It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation.
• Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required.
• Support an on‑going partner relationship to maximise acquisition, retention, and up‑sell rates.
• Open to using AI and incorporating this into your work.

Responsibilities

• Manage 150+ customer relationships.
• Work with customers on goals and aligning them with the necessary resources to achieve them.
• Partner with onboarding, up-sell/x-sell, and renewals to ensure adoption of HubSpot platform.
• Maintain autonomy in managing your book of business with regular deep-dive meetings.
• Promote growth by uncovering opportunities to up-sell HubSpot products and services.
• Understand technical roadblocks and make recommendations on solution implementation and integrations.

Skills

Client-facing

Account management

English & German

Media/digital landscape

Negotiation

Relationship building

Job description

The Role

HubSpot is looking for a Customer Success Manager for our DACH market who is interested in using creativity to solve problems, build long‑term relationships with businesses, and help their customers use software to achieve their inbound goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive. In working with your customers, you will find that no two of them are the same. In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword "stain resistant carpet" through more effective blogging. In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform.

This role is open for our Germany and Ireland offices, with remote and flex options for each region.

In This Role You’ll Get To

• Manage 150+ customer relationships. Some of your customers will be new while others may have been using HubSpot for several years.
• Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.
• Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals. Along the way, you will get to know HubSpot’s software incredibly well and help your customers fully adopt the platform.
• Your day‑to‑day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their “book of business”. The proactive work includes 4-5 scheduled deep‑dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot. The reactive work runs the gamut from questions about invoices to “how to” questions about the software
• Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growth
• Understand technical roadblocks and make recommendations on solution implementation and core integrations using HubSpot to overcome them

If you’re stimulated by problem solving - whether it’s a business or technical challenge – this is the role for you.

To excel in this role you will need to have:

• Extensive experience in a client‑facing/account management role
• Fluency in English & German
• Business savvy with consultative, problem solving, and issue resolution skills
• Strong knowledge of the media/digital landscape
• Motivated self‑starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
• Super organised, quick learner who works well under pressure
• Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
• It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
• Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required
• Support an on‑going partner relationship to maximise acquisition, retention, and up‑sell rates
• Open to using AI and incorporating this into your work

Pay & Benefits

The cash compensation below includes base salary, on‑target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Individual compensation packages are determined using objective, role‑related criteria, which may include skills, experience, qualifications, and other job‑related factors.

This resource will help guide how we recommend thinking about the range you see.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

Annual Cash Compensation Range

€56.900—€78.300 EUR

About HubSpot

HubSpot (NYSE: HUBS) is an AI‑powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer‑obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award‑winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore More

• HubSpot Careers
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