Branch Welcome Advisor - Ennis

Cpl; Ennis; On-site; EUR 27,000 - 33,000; Full time

Job summary

Bank of Ireland via CPL invites you to join as a Welcome Advisor in Ennis. You will be the first point of contact for customers, delivering friendly, professional service in a busy branch, Monday to Friday, 9am–5pm, onsite.

This 12-month contract offers exposure to personal and business customers, opportunities to learn Banking 365, and a mileage allowance for occasional travel between branches.

Qualifications

• Excellent customer service experience is essential.
• Strong communication and teamwork skills are important.
• Self-motivation with a goal-oriented mindset.
• Curiosity for technology and willingness to learn new systems.
• Interest in growing a banking career with Bank of Ireland.

Responsibilities

• Deliver exceptional customer service, including cashier duties when required.
• Guide customers through self-service options such as Banking 365.
• Manage customer flow and ensure a smooth branch experience.
• Update and maintain customer information in internal systems.
• Handle basic queries and escalate when necessary.
• Share customer insights to help improve service delivery.
• Embrace change, innovation, and learning as part of your daily role.

Skills

Customer service

Communication

Teamwork

Self-motivation

Tech enthusiasm

Job description

Join Bank of Ireland through Cpl – Build Your Future in Banking!

Welcome Advisor – Ennis

Location: Ennis

Contract: 12 Months

Partner: Bank of Ireland (via Cpl)

Salary: €30,000 per year

Working Hours: Monday - Friday 9am - 5pm, Onsite

Please note: Flexibility to travel between the branches will be required on occasion. A mileage allowance will be provided.

We’re looking for an ambitious and motivated individual who wants to kick-start or advance their career in banking.

As a Welcome Advisor, you’ll be the first point of contact for customers, ensuring every interaction is friendly, professional, and efficient. You’ll work as part of a dynamic, supportive team while engaging with both personal and business customers.

Key Responsibilities

• Deliver exceptional customer service (including cashier duties where required)
• Guide customers through self-service banking options such as Banking 365
• Manage customer flow and ensure a smooth branch experience
• Update and maintain customer information on internal systems
• Handle basic queries and issues confidently and escalates when necessary
• Share customer insights to help improve service delivery
• Embrace change, innovation, and learning as part of your daily role

What Will Make You Stand Out

• A track record of excellent customer service
• Strong communication and teamwork skills
• Self-motivation with a drive to achieve goals
• A curiosity for technology and openness to learning new systems
• A genuine interest in growing your career with Bank of Ireland
• Interest in further study and professional development (APA or similar qualifications)

If you’re ready to start a rewarding career journey with Bank of Ireland and Cpl, apply today and take the first step toward building your future in banking.