Sales Operations Specialist

Collins McNicholas Group; Munster; Hybrid; EUR 45,000 - 60,000; Full time

Job summary

Collins McNicholas Group is seeking an experienced Sales Operations Specialist in Shannon, Ireland, offering hybrid work (3 days onsite, 2 from home). You will manage day-to-day customer and sales operations, focusing on revenue forecasting, demand control and process optimisation to deliver excellent customer experience.

The role requires 3+ years in Sales Operations within a multinational manufacturing setting, strong commercial awareness, and advanced Excel along with CRM/ERP experience

Qualifications

• 3+ years’ experience in Sales Operations, Commercial Operations, Sales Support or Customer Service within a multinational manufacturing environment.
• Strong commercial awareness, including pricing, forecasting and order management.
• Strong proficiency in Microsoft Dynamics 365 or another CRM, as well as experience with ERP systems including JD Edwards, SAP or Oracle.
• Advanced Excel skills, including pivot tables and lookups. Experience with Power BI or Tableau is an advantage.
• Excellent communication and stakeholder management skills, with a strong customer-focused approach.

Responsibilities

• Own delivery of the 0-3 month revenue plan through disciplined demand control, monitoring bookings, backlog, forecast and supply position to identify risks early, drive actions and remove blockers that impact near-term revenue.
• Coordinate demand control and shipment planning with Sales, Supply Chain and Operations, managing supply constraints and delivery commitments.
• Act as the main point of contact for customer and distributor operational queries.
• Manage sales operations processes from quotations and order administration to order fulfilment and after-sales support.
• Maintain accurate CRM and ERP data, including customer records, pricing, discounts and product information.
• Produce sales reports covering pipeline, bookings, backlog, revenue and forecast.
• Ensure compliance with commercial policies, pricing structures, and profitability requirements partnering with Finance on credit, invoicing and returns.
• Identify process improvements, streamline workflows and support enhancements to sales systems and reporting.

Skills

Sales Operations

Commercial Operations

Customer Service

Forecasting

Stakeholder management

Tools

Microsoft Dynamics 365

JD Edwards

SAP

Oracle

Excel

Power BI

Tableau

Job description

Are you an ambitious Customer Service or Sales professional looking for the next step in your career? We are working with a multinational manufacturing company based in Shannon, Clare and they are looking for an experience Sales Operations Specialist to join their team. This is a full-time, permanent role with hybrid working (3 days onsite, 2 from home).

You will proactively manage the day-to-day customer and sales operation, delivering an excellent customer experience, and focusing on revenue forecasting, demand control, and sales process optimisation.

Key Responsibilities

• Own delivery of the 0-3 month revenue plan through disciplined demand control, monitoring bookings, backlog, forecast and supply position to identify risks early, drive actions and remove blockers that impact near-term revenue.
• Coordinate demand control and shipment planning with Sales, Supply Chain and Operations, managing supply constraints and delivery commitments.
• Act as the main point of contact for customer and distributor operational queries.
• Manage sales operations processes from quotations and order administration to order fulfilment and after-sales support.
• Maintain accurate CRM and ERP data, including customer records, pricing, discounts and product information.
• Produce sales reports covering pipeline, bookings, backlog, revenue and forecast.
• Ensure compliance with commercial policies, pricing structures, and profitability requirements partnering with Finance on credit, invoicing and returns.
• Identify process improvements, streamline workflows and support enhancements to sales systems and reporting.

Requirements

• 3+ years’ experience in Sales Operations, Commercial Operations, Sales Support or Customer Service within a multinational manufacturing environment.
• Strong commercial awareness, including pricing, forecasting and order management.
• Strong proficiency in Microsoft Dynamics 365 or another CRM, as well as experience with ERP systems including JD Ewards, SAP or Oracle.
• Advanced Excel skills, including pivot tables and lookups. Experience with Power Bi or Tableau is an advantage.
• Excellent communication and stakeholder management skills, with a strong customer-focused approach.