Customer Support Specialist — 6 Month Contract

Uniphar Group; Dublin; On-site; EUR 26,000 - 32,000; Full time

Job summary

Uniphar Group is seeking a Customer Service Agent for a 6-month contract in Dublin. The role focuses on order management, handling calls and queries, and ensuring timely resolution to maintain high customer satisfaction.

You will use SAP and CRM tools, log inquiries, and collaborate with the team to meet KPI targets. The ideal candidate will be proactive, analytical, and capable of working in a fast-paced environment while providing excellent service and accurate order processing.

Qualifications

• CRM experience and customer service mindset.
• Strong communication and interpersonal skills.
• Analytical, proactive problem solving ability.
• Able to work effectively in a fast-paced environment.

Responsibilities

• Handle order processing via telephone, email, fax and reps orders.
• Advise on product availability and delivery schedules.
• Log and resolve customer queries using CRM (BCT) and follow up.

Skills

CRM experience

Customer service

Communication skills

Analytical problem solving

Fast-paced adaptability

Tools

SAP

CRM systems

Microsoft Office

Job description

Uniphar Group is seeking a Customer Service Agent for a 6-month contract in Dublin. The role focuses on order management, handling calls and queries, and ensuring timely resolution to maintain high customer satisfaction.

You will use SAP and CRM tools, log inquiries, and collaborate with the team to meet KPI targets. The ideal candidate will be proactive, analytical, and capable of working in a fast-paced environment while providing excellent service and accurate order processing.