Customer Experience Specialist - In-Office, Dublin

DID Electrical; Lucan; On-site; EUR 30,000 - 40,000; Full time

Job summary

DID Electrical, a leading Irish company, seeks a Customer Service Agent at their Fonthill HQ in Dublin. The ideal candidate will deliver exceptional customer experiences across phone, email, and social media, assisting with inquiries, order management, and feedback resolution.

Qualifications include a minimum of one year in customer service, excellent communication skills, and a problem-solving mindset. Join a passionate team that values customer satisfaction as its core mission.

Qualifications

• Minimum of 1 year of experience in a fast-paced customer service environment.
• Excellent telephone manner and professional writing style.
• Ability to deliver outstanding service and identify improvements.

Responsibilities

• Provide professional customer service across all channels.
• Resolve customer queries and assist with deliveries and service requests.
• Manage customer feedback and collaborate with internal departments.

Skills

Communication Skills

Problem-Solving Mindset

Organisation

Experience in customer service

Job description

DID Electrical, a leading Irish company, seeks a Customer Service Agent at their Fonthill HQ in Dublin. The ideal candidate will deliver exceptional customer experiences across phone, email, and social media, assisting with inquiries, order management, and feedback resolution.

Qualifications include a minimum of one year in customer service, excellent communication skills, and a problem-solving mindset. Join a passionate team that values customer satisfaction as its core mission.