Field Support Agent Dublin 15.

One Recruitment; Dublin; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Office-based role

Career progression

Supportive team

Job summary

One Recruitment is seeking a motivated Operations Executive to join our office-based team in Dublin. You will support field sales representatives, qualify leads, and manage expressions of interest from initial contact through to appointment coordination.

You will engage with customers, maintain CRM records, and help the wider sales team achieve KPIs and targets with a professional, proactive approach.

Qualifications

• Previous experience in customer service, telesales, administration, or sales support.
• Strong communication and relationship-building skills.
• Comfortable making outbound calls and speaking with customers daily.
• Highly organised with good attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Experience using CRM systems or Microsoft Office is advantageous.
• Positive attitude with a strong team-player mentality.
• Ability to work closely with both office and field-based teams.

Responsibilities

• Make outbound calls to contact customers expressing interest and discuss services/products.
• Qualify leads and coordinate follow-up appointments for the field sales team.
• Support field team by managing inbound customer interest and progressing opportunities.
• Liaise with sales representatives on customer updates and scheduling appointments.
• Maintain accurate customer records and update CRM systems.
• Follow up with customers regarding queries, appointments and documentation.

Skills

Customer service

Outbound calls

Organisation

CRM experience

Office suite

Tools

CRM software

Job description

We are currently seeking a motivated and organised Operations Executiveto join our growing team. This is an exciting office-based role supporting our field sales representatives and helping manage customer expressions of interest from initial contact through to appointment coordination.

The successful candidate will play a key role in engaging with customers, qualifying leads, and supporting the field-based team to maximise opportunities and ensure an excellent customer experience.

Key Responsibilities

• Making Outbound calls to contact customers who have registered an expression of interest and discuss services/products in more detail
• Qualify customer leads and coordinate follow-up appointments for the field sales team
• Support the field-based team by managing inbound customer interest and ensuring opportunities are progressed efficiently
• Liaise closely with sales representatives regarding customer updates and appointment scheduling
• Maintain accurate customer records and update internal CRM systems
• Follow up with customers regarding queries, appointments, and documentation where required
• Assist with daily administrative support for the wider sales team
• Build strong relationships with customers and provide a professional and friendly service at all times
• Work towards team KPIs and lead conversion targets

Key Requirements

• Previous experience in customer service, telesales, administration, or sales support
• Strong communication and relationship-building skills
• Comfortable making outbound calls and speaking with customers daily
• Highly organised with good attention to detail
• Ability to multitask and work in a fast-paced environment
• Experience using CRM systems or Microsoft Office is advantageous
• Positive attitude with a strong team-player mentality
• Ability to work closely with both office and field-based teams

What's on Offer

• Opportunity to join a growing and supportive team
• Office-based role with strong exposure to sales operations
• Career progression and development opportunities
• Dynamic and collaborative working environment