Customer Service Representative - Evening Shift

Sigmar Recruitment; Galway; Hybrid; EUR 32,000 - 39,000; Full time

Benefits offered by this job

Laya Healthcare

Annual bonus

Free parking

Extra annual leave

Pension scheme

Job summary

Sigmar Recruitment is hiring a Customer Service Representative for our East Galway client. You will handle Global customer inquiries by telephone, email and chat, primarily supporting US customers, with evening shifts 5pm–1am as part of a 25-seat evening team.

The role is full-time and permanent; after an initial on-site 6-month period, hybrid working 1–3 days from home may be available depending on performance.

Qualifications

• Fluent in English, both spoken and written.
• Prior experience in a call centre or customer service environment is desirable.
• Strong communication and interpersonal skills are essential.
• Excellent telephone manner and customer service skills are required.

Responsibilities

• Respond to customer inquiries via telephone, email and chat in a timely and professional manner.
• Maintain up-to-date knowledge of products, policies and procedures to resolve queries efficiently.
• Represent the company professionally and provide excellent service to customers and partners.
• Complete documentation to in-house standards and support the team with daily operations.

Skills

English fluency

Call centre experience

Communication skills

Telephone skills

Job description

Job Title: CUSTOMER SERVICE REPRESENTATIVE

Contract type: Full time, permanent

Location: East Galway

Hours: Monday to Friday, 5pm to 1am (you will be working as part of a team of 25 Evening Shift colleagues)

Salary: €35,280.00

Benefits: After 6 months, employees are entitled to Laya Healthcare. There is also an annual bonus, free parking, the option to "buy" additional annual leave and the option to join the company pension scheme.

Hybrid working policy: For the first 6 months, employees work on-site with the option to then apply for hybrid working 1 - 3 days from home. This depends on individual performance.

Driving License: This role is based in East Galway City and public transport is scarce during the evening. Applicants will need a driving license and car.

Training and Support: The training and support given is excellent, with two department Trainers, a Team Lead and a team of 50 Customer Service Representatives, there will always be someone on hand to support new starters.

POSITION SUMMARY

• Due to expansion of the team, our client in East Galway city now requirea Customer Service Representative to work in thecustomer service department handling Global customer inquiries.
• You will deal with queries via; Telephone, E-mail and Chat. You will predominantly be assisting customers and partners in the United States.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues which customers might have regarding company's products which include but not limited to; order queries, price queries, complaints, queries, refunds etc.
• Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.
• Representing the company in a professional, courteous, and efficient manner
• Complete documentation to in-house standards and be compliant with all in-house procedures.
• Reporting to the Customer Service Team Leader and working within a team of 50 Customer Service Representatives, 25 of which work evening shifts.

QUALIFICATIONS

• Fluency in spoken and written English.
• Native language speaker of one or more language desirable but this is not essential
• Minimum 2 years’ experience working in a Call Centre or Customer Service environment.
• Good communications skills.
• Excellent telephone and customer service skills.
• Applications will be considered from people that have not worked in a corporate office environment before. Full training will be given once applicants can demonstrate the ability and want to provide an excellent quality customer service.