Customer Service Specialist — Growth, Training & Team Focus

Beauparc; Dublin; Hybrid; EUR 27,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Monday to Friday working pattern

Paid breaks

Annual leave

Full training provided

Supportive and friendly team

Job summary

Panda is seeking a Customer Service Representative to join our Dublin team. You will handle inquiries from residential and commercial customers, provide clear information about our services, and work with internal systems to resolve issues. This role offers full training and a supportive team environment.

Location is Millennium Park, Ballycoolin, Dublin 11, with Monday to Friday hours. No previous experience is essential as full training will be provided to help you succeed.

Qualifications

• Strong communication, positive attitude and willingness to learn.
• Previous customer service experience is helpful, but not essential, as full training will be provided.

Responsibilities

• Answering incoming calls and directing customers to the right person or department.
• Speaking with commercial and residential customers in a professional, helpful and courteous manner.
• Providing accurate information about Panda services and customer accounts.
• Handling customer queries, requests and complaints efficiently and consistently.
• Working with other departments to help resolve customer issues in a timely manner.
• Processing customer-related requests accurately through internal systems.
• Making outbound courtesy calls to follow up on customer complaints or service issues.
• Keeping clear and accurate records of customer interactions.
• Supporting the wider team in a flexible, fast-paced environment.
• Contributing to a positive and supportive team culture.

Skills

Strong communication

Positive attitude

Willingness to learn

Customer service experience helpful

Training provided

Job description

Panda is seeking a Customer Service Representative to join our Dublin team. You will handle inquiries from residential and commercial customers, provide clear information about our services, and work with internal systems to resolve issues. This role offers full training and a supportive team environment.

Location is Millennium Park, Ballycoolin, Dublin 11, with Monday to Friday hours. No previous experience is essential as full training will be provided to help you succeed.