Customer Service Specialist

Noel Group; Dublin; On-site; EUR 28,000 - 32,000; Full time

Job summary

Noel Group’s client in Dublin 12 is seeking a Customer Service Administrator to join a busy, supportive team. You will handle customer enquiries by phone, email, and through internal systems.

The ideal candidate has customer service experience, strong IT skills, and can maintain accurate records while delivering professional service. This role offers the opportunity to grow within a respected organisation.

Qualifications

• Previous customer service or customer-facing experience essential.
• Living within a 30 minute commute from Dublin 12.
• Strong IT skills with the ability to learn new systems quickly.
• Living in Dublin with appropriate right to work (sponsorship not provided).

Responsibilities

• Handle customer enquiries by phone, email, and internal systems.
• Provide professional customer support across multiple channels.
• Process customer requests and maintain accurate records.
• Update and manage information within internal databases and systems.
• Maintain high levels of customer satisfaction through effective communication.

Skills

Customer service

IT skills

Tools

CRM software

Database systems

Job description

Noel Group are currently recruiting for a Customer Service Administrator on behalf of our well-established client based in Dublin12. This is an excellent opportunity to join a busy and supportive team within a growing and respected organisation.

This role would suit someone with previous customer service experience who is looking for a varied position with excellent long-term prospects.

About the Role

Working as part of a collaborative team, you will be responsible for managing customer enquiries by phone, email, and system-based administration.

Key Responsibilities

• Handle customer enquiries received via phone, email, and internal systems
• Provide professional and efficient customer support across multiple channels
• Process customer requests and maintain accurate records
• Update and manage information within internal databases and systems
• Maintain high levels of customer satisfaction through effective communication
• Ensure all customer interactions are handled professionally and efficiently
• Previous customer service or customer-facing experience essential
• Living within a 30 minute commute from Dublin 12
• Strong IT skills with the ability to learn new systems quickly
• Professional, calm, and customer-focused approach
• Living in Dublin with appropriate right to work (sponsorship not provided)