Customer Service Specialist — Friendly, Fast-Paced Support

Beauparc; Blanchardstown; Vor Ort; EUR 30.000 - 34.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Monday to Friday working pattern

Paid breaks

Annual leave

Full training provided

Supportive and friendly team enviro n

Career progression opportunities

Zusammenfassung

Panda is hiring a Customer Service Representative in Dublin to support residential and commercial customers with queries, issues and information about our services. You will handle calls and use internal systems, aiming to respond professionally, accurately and with a friendly approach.

Full training is provided, with a Monday to Friday pattern, paid breaks, annual leave, and opportunities for career progression within Panda as you grow with a supportive team.

Qualifikationen

• Previous customer service experience is helpful, but not essential; full training will be provided.
• Excellent communication skills and a positive attitude are important for handling customer inquiries.

Aufgaben

• Answering incoming calls and directing customers to the right person or department where needed
• Speaking with commercial and residential customers in a professional, helpful and courteous manner
• Providing accurate information about Panda services and customer accounts
• Handling customer queries, requests and complaints efficiently and consistently
• Working with other departments to help resolve customer issues in a timely manner
• Processing customer-related requests accurately through internal systems
• Making outbound courtesy calls to follow up on customer complaints or service issues
• Keeping clear and accurate records of customer interactions
• Supporting the wider team in a flexible, fast-paced environment
• Contributing to a positive and supportive team culture

Kenntnisse

Quick learner

Phone communication

Empathy

Customer focus

Calm under pressure

Tech-savvy

Attention to detail

Written and verbal communication

Prioritisation

Flexibility

Team player

Jobbeschreibung

Panda is hiring a Customer Service Representative in Dublin to support residential and commercial customers with queries, issues and information about our services. You will handle calls and use internal systems, aiming to respond professionally, accurately and with a friendly approach.

Full training is provided, with a Monday to Friday pattern, paid breaks, annual leave, and opportunities for career progression within Panda as you grow with a supportive team.