Customer Service Specialist - Inclusive Team & Growth

United Drug

Leinster

On-site

EUR 29,000 - 36,000

Full time

2 days ago

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Benefits offered by this job

Employee assistance programme

Wellbeing initiatives

Product discounts

Job summary

United Drug is seeking a Customer Service Representative to join our team in Ireland. You will manage customer orders end-to-end, log queries, and build strong relationships with customers and internal teams.

The role emphasizes accuracy, teamwork, and proactive problem-solving in a fast-paced environment. This position offers opportunities to work with multiple units within United Drug and PHX Ireland, with a focus on delivering excellent service and maintaining up-to-date information across

Qualifications

Attention to detail in every interaction.
Strong interpersonal skills and teamwork.
Ability to stay composed and professional under pressure.
Clear verbal and written communication.
Excellent organisational abilities and multitasking.
Proficient with MS Office and learning new systems quickly.

Responsibilities

Handle customer orders from start to finish, including processing, tracking and review.
Log queries and complaints and resolve them with professionalism.
Develop and maintain strong relationships with customers and internal stakeholders.
Keep customer and product information up to date across systems.
Participate in cross-department training to add value across units.