Customer Service Representative

Lafayette Photography; Dublin; On-site; EUR 44,083,000 - 49,594,000; Full time

Benefits offered by this job

On-site work in Dublin

Job summary

Lafayette Photography in Dublin, Ireland, seeks a Customer Service Representative for a full-time role. You will handle day-to-day calls and emails, resolve queries, and deliver exceptional service to clients. Position is in-person with potential permanent conversion.

Requirements include 2+ years in customer service, strong communication skills, MS Office/Excel proficiency, and excellent time management in a fast-paced environment. Leaving Certificate preferred.

Qualifications

• Minimum of 2 years of customer service experience.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and Excel.
• Excellent time management and ability to work under pressure.
• Fluency in English.

Responsibilities

• Answering phone calls and promptly responding to customer emails
• Providing exceptional customer service by addressing inquiries and concerns effectively
• Resolving customer queries and issues in a timely and efficient manner
• Printing customer labels for dispatch
• Performing other ad-hoc duties as required

Skills

Customer service

Verbal communication

Written communication

Time management

Microsoft Office

Excel

Education

Leaving Certificate

Tools

Microsoft Office

Excel

Job description

About Lafayette Photography:

Established in 1880, Lafayette Photography is proud to carry the legacy of being the world's oldest photography company. With years of excellence and a rich history, we are excited to expand our team across the Republic of Ireland.

Job Description:

We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by handling day-to-day calls and emails, resolving queries, and delivering exceptional service to our clients. This is a full-time temporary position with the possibility of becoming permanent.

Responsibilities:

• Answering phone calls and promptly responding to customer emails
• Providing exceptional customer service by addressing inquiries and concerns effectively
• Resolving customer queries and issues in a timely and efficient manner
• Printing customer labels for dispatch
• Performing other ad-hoc duties as required

Requirements:

• Minimum of 2 years of experience in customer service
• Strong verbal and written communication skills
• Proficiency in Microsoft Office and Excel
• Excellent time management skills
• Ability to work well under pressure and in a fast-paced environment
• Fluency in English

Job Type: Full-time

Pay: €15.63 per hour

Ability to commute/relocate:

• Dublin, County Dublin: reliably commute or plan to relocate before starting work (required)

Education:

• Leaving Certificate (preferred)

Experience:

• customer service: 2 years (required)

Language:

• English (required)

Work Location: In person