Customer Service Representative

FRS Recruitment; Shannon; On-site; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Pension (after 12 months)

Job summary

FRS Recruitment in Shannon, Republic of Ireland, seeks an English-speaking and multilingual Customer Service Representative to join a growing multinational team. This is ideal for candidates with retail or hospitality backgrounds transitioning to a corporate setting.

The role offers progression and exposure to IT tools, products, and processes. The position emphasizes service excellence, targets, and rapport building with customers.

Qualifications

• Previous Customer Service Experience
• 1–2 years in a fast-paced service environment
• Proven ability to meet group/individual targets
• Strong knowledge of reporting tools and techniques
• Solid PC skills including Excel

Responsibilities

• Manage tasks, provide excellent service to customers and colleagues.
• Learn and utilise IT tools and systems.
• Become an expert in products, transit times, bookings, and tracking.
• Handle complaints and claims professionally.
• Analyse reports and collaborate with the team.
• Stay organised with emails and tasks.
• Maintain accurate intranet information.
• Contribute to process development.
• Escalate customer issues promptly.
• Follow established standards and procedures.
• Take on additional tasks as assigned.

Skills

Customer Service

Multilingual communication

Tools

Excel

Job description

Customer Service Representative (V-DPFLVZ) Shannon, Republic of Ireland

My client, a multinational in Shannon, Co Clare is looking for English speaking and multilingual Customer ServiceRepresentatives to join their growing team.

This is a fantastic opportunity for candidates with a retail/hospitality background who are looking to transition into a corporate setting.If you have experience as a waiter, barista, cabin crew retail or sales assistant but want to make a change, this could be the role for you!

Customer Service Representative Responsibilities

• Manage tasks, provide excellent service to customers and colleagues.
• Learn and utilise IT tools and systems.
• Become an expert in products, transit times, bookings, and tracking.
• Handle complaints and claims professionally.
• Analyse reports and collaborate with the team.
• Stay organised with emails and tasks.
• Maintain accurate intranet information.
• Contribute to process development.
• Escalate customer issues promptly.
• Follow established standards and procedures.
• Take on additional tasks as assigned.

The Customer Service Representative will have:

• Previous Customer Services Experience
• 1-2 years experience of a fast paced service environment
• Demonstrable knowledge of achieving group/individual targets
• Strong understanding of reporting tools and techniques
• Strong PC skills including use of excel.
• Fluency in a European language is an advantage - French/German/Spanish/Portuguese/Italian/Dutch

Hours of Work:

Standard Hours; Monday – Friday:

• 6am - 2:30 pm
• 7am - 3:30 pm
• 8am - 4:30 pm
• 9am - 5:30pm (Training shift)

Incentive Scheme

• Pension (after 12 months)