Customer Service Representative

SeeMeHired.com; Galway; On-site; EUR 26,000 - 38,000; Full time

Job summary

Snap Group in Ireland seeks a proactive Customer Service Representative to join our team in Galway. You will engage with customers, prepare quotes, log activity in CRM, and coordinate with production to ensure orders are processed on time.

Ideal candidates have at least two years in a similar B2B role, fluent English, and strong IT skills with Microsoft Office; training will be provided for product knowledge and sales support tasks.

Qualifications

• Strong educational background and fluent in English.
• Proficient in Microsoft Office suites, data extraction and ability to run reports.
• At least two years' experience in a similar role [B2B], with a track record of delivering results.

Responsibilities

• Create customer quotes and follow-up, based on customer needs with high attention to detail and client satisfaction.
• Ensure project deliverables are met by closely monitoring with production and suppliers.
• Drive long term growth by building strong relationships with team and customers.
• Deliver quality results and go above and beyond client expectations.
• Carry out other tasks as required by management including social media focus.

Skills

Customer service

CRM system

Sales support

Quote preparation

English fluency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Customer Service Representative

The Company:

Snap is a leading print and essential marketing/promotion services partner in Ireland.

It was founded in 1984 and today employs c100 staff across 17 territories in Ireland. Snap is passionate about helping companies promote their brand in a creative, modern and innovative way, enabling them to grow their business. Working with Irish SME's, multinational companies and large corporate organisations, Snap provides a range of products and services across Print, Design, Promotional Products, Signage and Digital Solutions. Winners of multiple Irish Franchise awards, including Service Franchise of the Year on three separate occasions.

The Role:

The Customer Service Representative has a passion for engaging with customers, with the ability to bring energy and enthusiasm to a fast-paced environment. The role is best suited to an individual who is dynamic, adaptable, motivated and driven to execute tasks/objectives/sales targets, while working closely with the respective sales team and wider team to ensure quotes are issued and orders processed in a timely manner.

In this role, the Sales Support Executive will lead from the front and take responsibility for the successful and timely execution of all requirements needed to provide the highest level of service [at all levels of customer engagement] and in parallel execute business objectives/KPI's, with the goal of driving sales growth.

About the role

Key Responsibilities:

• Creating customer quotes and follow-up, based on customer needs [with a high attention to detail, conversion and client satisfaction]. All activity to be logged in CRM and Business Management system.
• Ensure project deliverables are met by closely monitoring/liaising with production team and suppliers.
• Drive long term growth by building strong relationships with team and customers.
• Place a high priority on delivering quality results, go above and beyond client expectations.
• Carryout other tasks as required by management [including social media platform focus].

Key Attributes:

• It is a must that the individual is highly organised with the ability to manage multiple activities simultaneously to accomplish goals, establishes efficient work procedures to meet objectives and be skilled in prioritising and meeting deadlines. A problem solver, who can address issues in a professional manner.
• A person with a hard-working ethos who is flexible, maintains effectiveness by adjusting behaviour, work routines, and habits to meet a goal and/or changing circumstances.
• A positive, can-do attitude and dedicated to going above and beyond. A Sales Professional.

About the company

THIS IS SNAP

The Snap Group is agroup of marketing service centres. Webring your marketing plans, events, facilities and sales collateral to life with a 360 service that includes print, design, signage,promotional productsand digital content. All under one roof. That's right, there's more to Snap than print and more to print than paper.

One of Ireland's best-known brands, Snap has built a nationwide franchiseof 17 territoriesfor more than a quarter of a century. We arebacked by a global brand,ISO: 9001 Certification and an award-winning history.

Required Criteria

• A strong educational background and fluent in English. Desire to learn/take feedback.
• Proficient in the use of Microsoft Office suites, Data extraction and ability to run reports as required.
• At least two years' experience in a similar role [B2B], with a track record of delivering results.

Desired Criteria

• Experience in estimation [quoting] and the Print industry [Design, Promotional Products, Signage, Events, Marketing materials] is an advantage but not essential as continuous training will be provided.