Customer Service Representative (English & Multilingual)

FRS Recruitment; Shannon; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Gym contribution

PRSA

Career progression

Job summary

FRS Recruitment is seeking a Customer Service Representative (English & multilingual) in Shannon to support commercial clients in a structured, process-driven environment. The role offers full training, a clear career path, and hybrid work potential after a 6-month probation.

You’ll handle queries, manage emails, learn product details, and liaise with internal teams to meet SLAs. The ideal candidate will have 1–2 years in retail, hospitality, or service-led roles, excellent English, and strong

Qualifications

• Experience in a customer-facing role within a fast-paced environment.
• 1–2 years’ experience in retail, hospitality, or similar service-led roles.
• Excellent written and spoken English.
• Comfortable working with reports and basic data analysis.

Responsibilities

• Deliver a high standard of customer service to external clients and internal stakeholders.
• Manage customer queries, tasks, and emails in a timely and organised manner.
• Develop strong knowledge of products, transit times, bookings, and tracking processes.
• Utilise internal systems and IT tools effectively.
• Handle customer complaints and claims professionally, escalating where appropriate.
• Analyse reports and collaborate with the wider team.
• Maintain accurate records across internal systems.
• Adhere to service level agreements, procedures, and quality standards.

Skills

Customer service

Multilingual

Time management

Data analysis

Tools

CRM software

Internal IT tools

Job description

Customer Service Representative (English & Multilingual) (V-5U74KX) Shannon, Republic of Ireland

Our client, a well-established multinational organisation based in Shannon, is currently seeking Customer Service Advisors (English-speaking and multilingual) to join their expanding team. This role supports commercial clients in a structured, process-driven environment and offers a clear pathway for long-term career development.

This opportunity is particularly well-suited to individuals with a background in retail or hospitality who are looking to transition into a corporate, office-based role with full training provided.

Working Pattern & Flexibility
This role operates on a shift model. Candidates must be flexible across the following shifts:

• 6:00am – 2:30pm
• 7:00am – 3:30pm
• 8:00am – 4:30pm
• 9:00am – 5:30pm

Hybrid working (2 days from home) may be available following successful completion of a 6-month probation period.

Key Responsibilities

• Deliver a high standard of customer service to both external clients and internal stakeholders
• Manage customer queries, tasks, and emails in a timely and organised manner
• Develop strong knowledge of products, transit times, bookings, and tracking processes
• Utilise internal systems and IT tools effectively
• Handle customer complaints and claims professionally, escalating where appropriate
• Analyse reports and collaborate with the wider team
• Maintain accurate records across internal systems
• Adhere to service level agreements, procedures, and quality standards

Candidate Requirements

• Previous experience in a customer-facing role within a fast-paced environment
• 1–2 years’ experience in retail, hospitality, or similar service-led roles
• Strong time management and self-motivation skills
• Ability to work towards individual and team targets
• Comfortable working with reports and basic data analysis
• Excellent written and spoken English

Language Skills (Advantageous)Fluency in a European language is highly desirable, particularly:
Italian, French, German, Spanish, Portuguese

• Structured training and onboarding programme
• Clear career progression opportunities within a global organisation
• Gym contribution
• PRSA

This is an excellent opportunity to build a long-term career within a supportive, team-oriented environment while gaining valuable experience in a multinational setting.