Customer Service Representative – Late Evening Shift (5pm to 1am)

Cpl Healthcare; Galway; On-site; EUR 30,000 - 40,000; Full time

Job summary

Cpl Healthcare is looking for motivated Customer Service Representatives for an onsite role in Galway City. As the first point of contact, you'll handle inquiries from customers and brand partners, ensuring a positive experience. Your responsibilities include supporting product information and resolving issues with professionalism.

This role requires excellent communication skills and proficiency in English, as you will respond promptly to inquiries and collaborate across departments to enhance customer satisfaction.

Qualifications

• Native speaker of one or more languages.
• Proficiency in both spoken and written English.
• Ability to work independently and as part of a team.

Responsibilities

• Respond promptly to customer and brand partner inquiries.
• Resolve issues related to orders and accounts.
• Provide detailed information on company policies and promotions.

Skills

Strong communication skills

Excellent problem-solving abilities

Attention to detail

Exceptional telephone and customer service skills

Job description

Customer Service Representative – Galway City - Onsite – 5pm to 1am - Monday to Friday

We are looking for a number of motivated Customer Service Representatives to join a growing team within the Network Marketing sector. As the first point of contact for both customers and brand partners, you will handle inquiries, address issues, and ensure a smooth and positive experience. Your responsibilities will include offering support on product information, order status, company policies, and compensation plans, all while maintaining a high level of professionalism and efficiency.

This position is based in East Galway City. You must be available for working hours which are 5pm to 1am Monday to Friday. This is an onsite role for the probationary period. Hybrid options available once probation has been passed.

KEY RESPONSIBILITIES

• Respond promptly to customer and brand partner inquiries through phone, email, and live chat.
• Resolve issues related to orders, products, refunds, commissions, and accounts.
• Manage product complaints, ensuring prompt and effective resolutions in accordance with company policies, while ensuring customer satisfaction.
• Provide detailed information on company policies, promotions, and compensation structures.
• Stay updated on the company’s products, business model, and compliance protocols.
• Process refunds, exchanges, and adjustments in line with company guidelines.
• Record customer interactions accurately and, where appropriate, escalate complex cases to the appropriate team.
• Assist brand partners with navigating back‑office systems and understanding their earnings and orders.
• Represent the company in a knowledgeable, professional, and courteous manner.
• Collaborate with other departments to provide a seamless experience for customers.
• Adhere to company procedures and industry regulations to ensure compliance.

ADDITIONAL RESPONSIBILITIES

• Complete all required training and adhere to established policies and procedures.
• Carry out other duties as assigned.

REQUIREMENTS AND QUALIFICATIONS

• Native speaker of one or more languages.
• Proficiency in both spoken and written English.
• Strong communication skills.
• Excellent problem‑solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Exceptional telephone and customer service skills.

For more information, please contact [e-mail]